- Hourly: $35.00 - $35.00
- Intermediate
- Est. time: More than 6 months, Less than 30 hrs/week
Job Overview: Join our telehealth team as a part-time Remote Customer Support Specialist. We are seeking 4 dedicated professionals with excellent communication skills and a thorough understanding of HIPAA regulations to serve as the main liaison between our physicians and patients. This role is crucial in maintaining our commitment to responsive and empathetic client support. Responsibilities: Answer and return phone calls, and verify the authenticity of medical documents by phone. Respond to client complaints and enforce policies both verbally and in writing. Manage the updating and issuing of healthcare documents. Advocate for client/patient needs to ensure optimal service. Handle refund requests promptly and professionally. Ensure all client inquiries are responded to within set timeframes. Skills and Qualifications: Proficiency in Google Suite (Sheets, Documents, Drive), Adobe Acrobat, and DocuPilot. Strong written and verbal communication skills. Experience with HIPAA compliance and an understanding of healthcare documentation. Ability to work independently and as part of a small team. Prior experience in customer support, particularly in healthcare or telehealth, is highly desirable. Team Interaction and Communication: You will have one primary point of contact within the company for guidance, available via Slack messaging or phone. Daily collaboration with physicians through email and messaging. Frequent use of Slack for team communication, with less frequent phone calls. Daily check-ins by email to maintain project alignment and momentum. Company Culture: Our team is flexible and empathetic, dedicated to advocating for our clients and supporting each other. We value quick response times and a supportive team environment, ensuring all members feel empowered and aligned with our goals. Performance Expectations: Success in this role will be measured by the timely handling of all inquiries according to our committed response times. We aim for excellence in client interaction and satisfaction. Positions are 20 hours per week, Monday through Friday, days and evenings. There are no nighttime or weekend hours. Please indicate your availability in your response.