More than 6 months –
30+ hrs/week –
Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains database by entering information.
Keeps equipment operational by following established procedures; reporting malfunctions.
Updates job knowledge by self education.
Enhances organization reputation by ...