We are seeking a proficient and detail-oriented Virtual Assistant to join our law firm's team on a remote basis. This role will primarily focus on client-facing receptionist services and back-office tasks. We are looking for someone who is highly proficient in English, friendly and well spoken, exceptionally detail-oriented, and a self-starter with the ability to work independently. Our firm specializes in Social Security Disability and Veterans Disability, and this role will communicate directly with Social Security, the government agency, via telephone on behalf of our firm.
Responsibilities:
-Manage incoming calls and route them to the appropriate team members or departments.
-Following up on fees: Coordinating with Social Security regarding outstanding fees, sending reminders, and confirming receipt of payments.
-Organizing mail: Manage incoming and outgoing mail, sorting and organizing documents, and prioritizing correspondence.
-KPI tracking: Track and report key performance indicators (KPIs) relevant to the firm's operations, such as client acquisition metrics, case progress, and financial performance.
-Administrative support: Provide general administrative support to the firm, including scheduling appointments, maintaining calendars, and preparing documents as needed.
-Client communication: Interact with clients in a professional and courteous manner, responding to inquiries and providing updates as necessary.
-Data entry and management: Maintain accurate and up-to-date records, entering data into relevant databases and systems.
-Miscellaneous tasks: Assist with various ad-hoc tasks and projects as assigned by the firm's management.
-Requirements:
-Proficiency in English, both written and verbal, with strong communication skills.
-Exceptional attention to detail and organizational skills.
-Proven ability to work independently and take initiative to complete tasks efficiently.
-Previous experience in a similar administrative or virtual assistant role is preferred.
-Familiarity with legal terminology and procedures is a plus, but not required.
-Reliable internet connection and access to necessary tools for remote work.
-Ability to prioritize tasks and manage time effectively in a fast-paced environment.
If you meet the qualifications outlined above and are eager to join our team as a Virtual Assistant, we encourage you to apply with your resume and a brief cover letter outlining your relevant experience and availability. We look forward to hearing from you.