The Service Desk Tech provides advanced technical support via phone, email, chat, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level.

Transform paper-based and digital PDF forms into dynamic Smartsheet templates. The goal is to create digital workflows that streamline the exchange forms, both internally and with clients. This also involves implementing workflows within Smartsheet to automate form submission, approval processes, and data transfer to relevant teams within the organization. The templates should be user friendly and efficient to support scalable growth. Deliverables include Smartsheet integration of three forms comprehensive documentation of form templates, automation processes, and workflow configurations.