Call Answering, Ticket Management and General Client Support

Call Answering, Ticket Management and General Client Support


Job Description


We would like someone to work with us on a full time basis to help with the following tasks.

- Taking our billable time reports and adding as billable items into our billing system

- Proofreading quotes and other documents we produce

- Carrying out administrative tasks from clients (e.g. adding hosting for clients and setting up email accounts)

- Register domains, buy secure certificates, install secure certificates

- Do final site tests to ensure ready to go live

- Setup hosting accounts and emails

- Setup new emails for clients

- Manage ZenDesk and escalate tickets to relevant people and assign tasks to our developers

- Be first port of call for all phone calls and escalate them when needed

- Write up or check any documents/guides we need producing for clients

- Organise and enter revision documents from clients and put into a standard format for developers to work on

- Offering technical advice to clients

- Hosting admin

- Please post the word "lightbulb" at the top of you application to prove you have read the requirements

- Fielding questions from designers and developers regarding tickets

- Making small site updates (when it’s quicker than making a ticket for someone)

You need to be fairly technically minded but we can of course provide training on the specific elements. You would also need to be friendly and have a good telephone manner.

Skills: english, billing, management, training