We're an online live insect marketplace, where we sell insects intended for fishing bait and live pet food around the United States. Our website at SmallPetFeeders.com needs a specialist to solve several errors as soon as possible. The specialist should have the following:
Experience working with Prestashop and other ecommerce platforms
Ability to diagnose and debug
Ability to work was a team
Speaks fluent English and does not mind responding to customer inquiries.
Organized self starter that can keep track of all his or her assigned tasks.
Leadership ability is a big plus as well, as this position has the potential to be a Team Leader for our Tech Support department.
The ability to develop modules for our Prestashop store which will conduct a variety of tasks for the store, including sending automatic supply emails to our vendors when a client places an order for a specific item. Several of our other techs are development specialists, so the ability to work as a team here is critical.
We do not have much money, so if your asking rate is too high, it will likely be passed over, but if you'd like to be part of a team, and can work around $3-6/hour, we'd love to have you on the team for long term, as we're constantly developing new features to the website, and this will be a future business that will expand, and with expansion comes better pay. We currently have about 4 Techs on the team, along with a variety of other specialties including SEO and Financial specialists.
At the start of this job, you will work by yourself as the other techs will stop working while you debug the following critical issues:
1. Whenever the Add to Cart button is clicked, it takes around 10 seconds for the product to actually move to the cart. If a customer clicks another button, including another Add to Cart or a link away from the page, it pops up with an "impossible to Add Product" error. We've had theories as to why this is the problem, including upgrading from Prestashop 1.2 to 1.3, which will also be done. Solving this issue is critical, and the whole team is on hold until this issue is solved.
2. Some orders are being placed, yet are not being listed on the Order List, however they are being paid for on Paypal, where the order is listed, and this seems to only happen with a single client. Looking into this error is a big task too.
3. Whenever an order message is sent from the Back Office, and "Add message" is clicked, it reloads with a confirmation that the message was sent, but no message is listed. No idea yet as to whether the message is actually being sent or not.
4. The client's name is not being listed in the Customer Service area, as responding to issues from clients would be far easier if we had a name instead of the customer number which is currently displayed.
I look forward to hearing from all of you. Again, please apply only if you are interested in working as part of a long term team. No agencies need apply.
Skills: english, leadership, paypal