ViciDial Customization

ViciDial Customization


Job Description

We are using ViciDial in a few call centers and need to extract the data from it's logs and use in a real-time display of data on a screen to highlight outlying KPIs (ie, too long on disposals in RED, fast times on disposals in GREEN, etc.)

Imagine this will be displayed on a large LCD panel in a call centre.

If you have previously completed a similar customization and can show a working demo, that will be great.