This is a small webpage built on interactive model where based on user input the system displays the response to the user. This will be primarily used to resolve the frequently asked questions about the product. The primary issue with using the standard forums like BBpress is that the new users do not where to begin. This interactive page is an attempt to resolve this issue for our customers.
The delivered solution should be easily customizable. We should be able to add nodes, and edit the entry and exit points for all nodes using an admin login.
Example -- http://www.nytimes.com/interactive
Here is a recommendation implementation approach..
There will be two PHP pages, one for users of this tool and other one for admin page
The nodes and entry exit data should be in xml or database tables
The Node table should be able to contain the following data
ID, header, Content
The Entry exit table should contain entry and exit criteria and order
Entry Exit Order
1 2 1
1 3 2