Web Remote Tech Support / Tester - Wordpress Plugin

Web Remote Tech Support / Tester - Wordpress Plugin


Job Description

We need a technical support rep on an as needed basis for a relatively simple wordpress plugin,

You need exceptional english, good understanding of web browsers, wordpress, php, hosting, javascript, ftp, friendly attitude. Accessible on Skype/email.

Hours are flexible. Low volume intially and will ramp up for a month or two then probably back down.

You'll check 2 times a day, handle new tickets as they come in, and escalate as needed. As new plugins come out you'll help test the feature as well.

We are a couple months post launch, the plugin is stable, and issues are mostly well known, though users aren't always clear about it, which is where your technical and problem probing skills come in.

Right now there are about 50 pending tickets to follow up, learn on in a Zendesk system, and a bunch of canned responses that are good enough for many.

Soon, we are launching an upgrade to the plugin with some new features, maybe mid to end of this month.

Then launching in Mid january for a probably 2hr-4hr a day work load. It's not entirely clear.

Skills: troubleshooting, english, test