Experienced CSR

Experienced CSR


Job Description

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities

-deal directly with customers either by telephone, electronically
-respond promptly to customer inquiries
-handle and resolve customer complaints
-obtain and evaluate all relevant information to handle product and service inquiries
-provide pricing and delivery information
-perform customer verifications
-set up new customer accounts
-process orders, forms, applications and requests
-organize workflow to meet customer timeframes
direct requests and unresolved issues to the designated resource
-manage customers' accounts
-keep records of customer interactions and transactions
-record details of inquiries, comments and complaints
-record details of actions taken
-prepare and distribute customer activity reports
-maintain customer databases
-manage administration
-communicate and coordinate with internal departments
-follow up on customer interactions
-provide feedback on the efficiency of the customer service process

Skills: csr, administration