Email and Chat Support Agent

Email and Chat Support Agent

Cancelled

Job Description

We are looking for Part Time/Seasonal Customer Support Specialists to join our team. In this opportunity, you will ensure a World Class Customer experience by promptly and effectively assisting customers with questions and dedicate time to educating them, solving problems and improving customer satisfaction. Your daily tasks involve fielding incoming emails, and chat requests and gathering feedback. You should also be able to spot trends, gather usage patterns and analyze incoming customer’s requests for improvement in our product.

Responsibilities:

Provide World Class Customer Service – the ability to be patient, accurate, compassionate, responsive and resourceful.
Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.
Field incoming emails and chat requests calls while increasing customer satisfaction levels.
Understanding of the product, systems and processes: features, functionality and pricing.

Requirements:

Experience working in customer service, hospitality, or customer service centric industry with a passion for building customer loyalty
Highly adaptive, and a fast learner who will thrive in learning/working with new products.
Ability to process a large volume of customer inquiries.
Ability to multi-task, prioritize and complete workload.
Strong communication – written and oral.
Meticulous attention to detail.
Analytical and problem solving skills.
Strong computer skills, including Effective PC troubleshooting skills
Both an independent worker and pro-active team player.

Perferred:

One (1) year of contact center experience.
Good understanding of a customer support software like Assistly or Zendesk.

Please include in your cover letter the answers to the following questions:

- Name three (3) adjectives people use to describe you
- Describe a time when you have dealt with a challenging customer service situation