We currently have a repair tracker that we use for when customers drop systems off at our store. They can check the status and get updates about it.
Our goal is to link the tracker to using social media so that we can gain exposure with keywords and content by using the tracker. Customers can post inquiries and we can post common solutions and tips via the tracker and it will publish it via social media outlets.
Our repair tracker is created with php. We are looking to have this project completed early 2013.
A similar product is http://www.groovehq.com
If you are interested in the contract you MUST follow these details:
No generic emails
Time frame for completion
Experience in similar projects
How you plan to make this project work