Remote Tech Support - Wordpress

Remote Tech Support - Wordpress


Job Description

We need a technical support rep on an as needed basis for a relatively simple wordpress plugin.

You need exceptional english, good understanding of web browsers, wordpress, php, hosting, javascript, ftp, friendly attitude. Accessible on Skype/email to people have purchased the plugin.

Hours are flexible, unknown volume, as we go into a launch, probably 4 hours a day, then probably back down in a month

You'll check at least 2 times a day, handle new tickets as they come in, and escalate as needed. As new plugins come out you'll help test the features as well.

The plugin is stable, and issues are mostly well known, though users aren't always clear about it describing it, which is where your technical and problem probing skills come in.

Right now there are about 50 pending tickets to follow up, learn on in a Zendesk system, and a bunch of canned responses that are good enough for many. But we are looking to move off zendesk and are open to suggestions, if you have one you like, please shout out.

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