We are looking for a Customer Support Representative during Pacific business time. We pride ourselves in providing extraordinary customer support that offers real empathy and real solutions. You would be joining a high-functioning team committed to service that likes working together.
Specifically, you would be answering customer queries and troubleshooting via phone, live chat and email (we use ZenDesk for all three). We often collaborate as teammates to serve our customers.
We sometimes request additional projects, and for this position are looking for someone ideally who can make some outbound calls as part of their job. In your application, please share your experience with outbound calling and whether you enjoy that work.
We'll provide initial training and would also expect some self-study from you with regards to our product, its functionality and features, price plans, available documentation, etc.
Part time - roughly 20 hours per week, Mon - Fri (during Pacific day time, likely noon to 4 pm PT). Exact timing to be determined. The number of hours could increase to full-time later on.
-Experienced in Customer Support via phone, live chat, email & support tickets.
-Fluent in written and oral English
-Clear, analytical thinking and problem solving skills
-Attention to detail
-Willingness to go the extra mile
-Ability to deal with upset customers with professionalism and understanding
-Experience with ZenDesk a big plus but not mandatory
In your application, please mention your experience with Customer Support and outbound calls.
Skills: troubleshooting, training, english