Technical Support Agents are the front lines of our company - namely our 24/7/365 helpdesk and live chat.
To attract the best talent and give our team members the most flexibility, Our company lets its employees work from wherever they want, as long as they have a reliable, high speed Internet connection and can work reliably and be depended upon. When you work for us, personal and professional accountability is extremely important and starts with your work schedule and environment.
Full Time ( 40 hours) Part Time (less than 40 hours) and Flex Time (non-standard shifts) are available. Compensation is dependent upon experience and skillset.
Basics: All of our Technical Support Agent need to:
-Must be customer-focused, and willing to do whatever it takes to resolve customer issues. Going above and beyond is our standard.
-Excellent written English. Technical Support Agents currently primarily provide support over email, but may occasionally be asked to pitch in with live chat and phone support.
-Must be familiar (not an expert) with Apache, PHP, MySQL, Unix shell (bash), email (POP3/IMAP/SMTP), FTP, DNS and other standard web hosting applications and protocols.
-Must be able to work under pressure when bad stuff happens and get the job done.
-Multi-tasking is also a must
-Must be able to ask customers for complete error message or derive the context of their problem if they provide insufficient information.
-Must have a Windows desktop or laptop to connect to company support software.
Bonus: If our Technical Support Agents know this stuff already, great. If not, they'll learn it in training and on the job:
-Knowledge of PHP, Python, Perl and/or Ruby on Rails, and FastCGI
-Familiar with subversion and/or other versioning software
-Can install PHP from source, enabling required modules. Also, can install a separate Python version that is separate from the operating system version.
-Common customer website apps, like Drupal, WordPress, MediaWiki, Magento, ZenCart, etc
-MySQL commands for support or troubleshooting, like importing/dumping a database, simple SELECT statements or "SHOW PROCESSLIST"
** NOTE: THIS IS A LONG TERM JOB
**PLEASE SUBMIT A COVER LETTER ALONG WITH YOUR RESUME OUTLINING WHY WE SHOULD CHOOSE YOU FOR THIS POSITION!