Inbound And Outbound call centre setup
Inbound setup requires - Call Hunting feature
Outbound Requires – Call Dialing feature
Option of Automated and Manual dialer
Outbound dialer should be able to play prerecorded prompts as well ( Just like OBD in telecomm).
MIS for Incoming/ outgoing call per agent / per shift.
Automated Call Recording setup ( for both inbound and Outbound)
Supervisor barge – in facility ( 2 license )
Call Centre will have shared data storage, no agent will have CPU with access restriction policy
Admin GUI for managing agents, password reset, restricts.