Insta Support (www.instasupport.net) is a small IT service company. We are currently looking for remote support technicians that can be available from 8am-5pm Pacific Time.
Job duties will include phone and remote tech support via Teamviewer. You will be assisting customers with technical support issues ranging from operating system issues, email problems, network issues, print problems, virus removal, Microsoft office issues, Browser issue, Internet issues etc.
Service tickets will be generated and tracked via SugarCRM. Excellent phone & Chat skills are required. You will be speaking with our customers to fully understand the problem and be sure the problem is resolved to the customer`s satisfaction.
Currently we are only looking for guys based in US.
After shortlisting the profiles there will be video interview through Skype.
Skills: computer-technician, remote-computer-repair