1st/2nd Line I.T. Support

1st/2nd Line I.T. Support

Closed - This job posting has been filled.

Job Description

The job role will involve telephone and email support

Essential Skills & Experience of the 1st / 2nd Line Helpdesk Support Analyst:
Strong knowledge of Microsoft Technologies including;

* Windows (XP, 7, and Server 2000-2011)
* Exchange and Office (Outlook)
* Knowledge of Active Directory
* Basic networking
* Excellent communication skills
* Ability to work well on your own and as part of a team
* Knowledge of BES (Blackberry Exchange Server) Desirable

Role & Responsibilities of the 1st / 2nd Line Helpdesk Support Analyst:
Providing 1st and 2nd level support you will be a part of a technical help desk that supports our client's products to their customer base.

* Logging all calls in Helpdesk system.
* Creating/updating cases in the Helpdesk system, from all calls that you take.
* Troubleshooting related issues using resources available i.e. virtual machines,
* Reproducing errors and bugs in our client's products.
* Collecting information regarding customer problems to aid in troubleshooting.
* Remote assistance for customers when required.
* Telephone/email support.
* Case escalation.
* Meet SLA's

We will interview any shortlisted candidate via Skype, the interview format will be:

* English Speaking (telephone)
* English Writing (Ability to provide detailed tickets)
* Technical Skill Test (windows XP/7, Server 2008, Exchange, Hardware)

Interviews will be conducted week beginning 1/04/13

This is a long term opportunity for the right person

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Skills: windows-7, windows-xp, server-administration, microsoft-windows, remote-computer-repair, english, test, blackberry

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