Call Center Dialer with Scripting

Call Center Dialer with Scripting


Job Description

I am looking for an awesome dialer for a call center. I need this done quickly and without any programming issues. Our current dialer is very nice but I would like to own my own software. Here are some features that are must haves:

Ability to have multiple accounts and agents
make outbound calls and receive inbound calls
Full Call Reporting
Record Calls
Manager log in
upload data files
email notifications with every disposition
call rep tracking
campaign tracking
function with 50+ reps

This is a good start and I will come up with some additional must haves.