CSR - USA, UK & Canada

CSR - USA, UK & Canada


Job Description

Customer Service Representative, both phone-based and in-person.

Must be located in North America (US or Canada) or the UK (Ireland, Scotland, Great Britain, or Australia).

We currently have contracts with a few different clients but they all operate during US business hours. This means that everyone applying to this job posting must be willing to work during US Business hours only.

Pay Rate
• $5-10 per hour, USD.
• Up to $20 per hour - after 30 days - based upon a positive performance evaluation and client need.

Responsibilities include:
• Confer with customers by phone or email in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customer’s service or billing complaints by performing activities such as refunding money and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customer’s problems.
• Recommend improvements in service, or billing methods and procedures, in order to prevent future problems.

Candidates must have:
• Excellent communication and interpersonal skills
• Native English Speaker
• Ability to multi-task
• Good Organizational Skills
• Type a minimum of 35 WPM
• Reliable Internet
• High Quality Headset
• Basic Computer Skills - Web, Windows, Office
• Copy of MS Office or Open Office

Skills: csr, billing, english