We have a Zendesk help desk software and need a consulting for configure dashboard (can be third part software online): http://www.zendesk.com/apps#analyt
We have only 3 agents and for the agents that solve one ticket we have two decimal field to get the total time spend in ticket. I need add the total time in dashboard for each tickets closed in a day. For example today my Agent 1 spend 8 hours in tickets, Agent 2 Spend 7:30 hours.
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