Twilio & Zoho intergration

Twilio & Zoho intergration


Job Description

We are looking for a long term Twilio & Zoho Contractor Partner to assist our ZOHO CRM / RECRUIT / DOCS / PROJECTS / MAIL / CREATOR - APPLICATIONS AND TO INTEGRATE TWILIO INTO OUR ZOHO CRM SYSTEM:

You will liase with our team as required;
You set make the required designs to the existing systems [zoho]
You will set up the twilio system so as to work in accordance with zoho crm
You will provide ongoing training to our new staff and existing staff

You will be a competent user of the Twilio API & code.

You will be capable of quickly developing a simple call management system which will involve programming a purchased twilio number & setting up a number of prerecorded messages for playback to customers who call the twilio number.

You will be able to program an options menu e.g. press one for sales, two for etc..

You will be able to program twilio to try and divert the call to multiple phones simultaneously for answering and set up a recording in the case of no person picking up the phone.

You will also be capable of programming a call logging feature where details of all calls inbound can be logged.

You will be able to quickly and easily edit our system longer term - i.e. provide some sort of support service.
Added 9 JAN 2013, 6:59 AM EST
You will also advise on VBX use on iPhone and on the full potential of the Twilio API for a business's communications needs.
Added 9 JAN 2013, 7:02 AM EST
The capacity to advise on integration with future ZOHO works e.g. voice client for CRM would be a HUGE advantage.
Added 11 JAN 2013, 7:53 AM EST
The workflow as we see it is as follows:

Setting up the rails project
Ability to call a twilio number (provided by us) and playing a message
Redirecting to the appropriate department (based on the number pressed) 1,2,3,4
After selection of number - a number of phone numbers will be tried simultaneously or in succession (priority 1,2,3) - then to voicemail.

-If no person picks up the phone, then the message will be recorded
Optionional - but please quote for it seperately - > Based on the selection made by the caller - could the voicemail left be diverted to their email address + stored in a console?
-Call logging (inserting logs, displaying logs on a page with pagination) also required.

Skills: management, training