Zendesk Setup

Zendesk Setup

Closed - This job posting has been filled and work has been completed.

Job Description

We need AN EXPERT with extensive Zendesk knowledge to setup and implement.

1) Implement Zendesk integration between Gmail / Zendesk accounts
2) Set up Triggers and Macros
3) Make sure the service level reports are working properly
4) Create a basic how to information for agents and supervisors.
5) Conduct web-based training for our agents and supervisors.

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