Customer Service - Wordpress, PHPBB

Customer Service - Wordpress, PHPBB


Job Description

I am the founder of a programming tutorial site and am seeking a highly-educated, English-proficient assistant to handle customer service inquiries for the site.

This is a part-time work from home role, on the order of 0.5-1 hours a day (however, you must be able to check email and respond to it regularly during EST hours).

The ideal candidate will be experienced in Customer Service, Wordpress, PHPBB, Word, Excel, FastSpring, and Google Docs.

We are looking for someone personable, friendly, and reliable. Native English speakers only.

Specific Job Duties:

1. Assist customers and readers with general questions.

2. Assist users with incorrect orders, by setting up refunds or exchanges.

3. Help customers get the appropriate forum access or do minor maintenance on Wordpress pages.

4. Reply to other email requests from customers and forward ones that require further attention to me.

5. Input book orders into our shipping system and keep track of receipts.

6. Miscellaneous administrative duties.


1. High-Level English proficiency

2. Previous experience a must

3. Daily availability to check/respond to emails during EST working hours (sometime between 9AM-5PM)

4. Reliable, competent, trustworthy

5. Very personable and friendly

6. Prior experience using Wordpress

How to apply:

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience

2. Your weekly availability - can you check email and respond to emails every day (including weekends) between 9AM-5PM EST - and spend about 0.5-1 hour a day responding to the emails?

3. Do you have experience with any of the following: Wordpress, PHPBB, Word, Excel, FastSpring, and Google Docs

4. Do you have video chat with Skype?

Skills: english, video