We are looking to transition to a hosting our own VOIP pbx and call center. We are looking for someone who has experience administering and setting up such systems. We would like it to have the funcionality of Five9.com specifically the reporting features, but also outbound predictive dialing and inbound call center features like ACD queues, whispers, call monitoring, barging etc. We are considering a few options for the server freepbx, asterisk, elastix and goautodial.
Some reports we would like to be able to run are:
% of missed calls (per department)
% missed calls per agent
number of answered calls by agent
number of answered calls over 1 minutes by agent
number of answered calls over 5 minutes by agent
Please let us know which implementations you have done in the past and what your preferred implementation here would be?
Experience administrators only.
Skills: voip, pbx