Fast and efficient in all of my projects, I have a typing skill of 70 wpm and knowlege in data entry and customer service. I have spent the last 7 years in customer service specific roles to which I took
Fast and efficient in all of my projects, I have a typing skill of 70 wpm and knowlege in data entry and customer service. I have spent the last 7 years in customer service specific roles to which I took inbound calls from customers not only as a first level of assistance but also aided my supervisors by taking calls from escalated customers, in which I was able to calm the customer and find solutions to their questions or concerns. I have assisted in large data entry projects to which I handled a sreadsheet of about 5000 accounts/customers to which I had to review their balance status' and confirm if a credit back to the customer is due.
Most recently I've worked for a property and casualty insurance company in my local city handling administrative tasks by backing up the agents in my office as well as being a licensed sales producer myself. I would assist the office by handling all inbound calls as well as maintaining outbound calls when necessary by assisting agents with sales calls, setting up appointments, following up on claims, and confirming overall customer satisfaction. I would take payments as well as help file documents or paperwork caused by making changes to a customer's existing service. I was responsible for making sure that the customers' call was directed as appropriately and efficiently as possible. I would assist the agent's with scheduling appointments with their customers as well as getting information mailed out or emailed to the appropriate customers per their request.
In addition to my customer service and data entry skills, I have experience in Microsoft products such as Microsoft Word, Excel, Powerpoint, and Outlook. My goal is to become a primary asset to your company by utilizing my advanced skills to both of our advantages.
- $14.17 HOURLY RATE
- 10 HOURS
- UNITED STATES
- LAST ACTIVE
1 PORTFOLIO ITEM