Help desk Freelancers

Showing 26 freelancers

Help desk Freelancers

Showing 26 freelancers

  • Mechanical Engineer, Customer Support Representative, Translator

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made … more

    I'm looking forward to fulfill such tasks as Customer Service Representative, technical writing, translation from and to Albanian, English, Italian, Russian languages, data entry, inventory and supply chain managing. In my work as engineer I've very often made use of AutoCAD for different drawings, mostly 2D. I'm Albanian with a sound knowledge of English, Italian, Russian languages. I've the title European Railway Engineer. I'm diesel-electrical locomotive engineer. I've also a successful experience with automotive industry (managing the Warranties and Spare Parts for different auto brands). I have participated and discussed in international railway meetings and I've organized myself such events. In some such events I've made simultaneous translation. I've very good PC skills. I've created three MS Access databases for two different companies. One of the databases includes VBA code as an interactive database for passenger trains timetable. I've created different PowerPoint presentations.  less

    helpdesk-support ebay-motors autodesk microsoft-excel microsoft-access microsoft-powerpoint microsoft-visual-basic 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 6982 HOURS
    • ALBANIA
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 25 TESTS
  • Writer / Editor / Marketing Strategist

    I specialize in writing and editing for copy and content. While Vice President Marketing for ASEAN Affairs magazine, the one and only publication specializing on ASEAN distributed to five continents, my proofreading and editing excellence were used on each issue … more

    I specialize in writing and editing for copy and content. While Vice President Marketing for ASEAN Affairs magazine, the one and only publication specializing on ASEAN distributed to five continents, my proofreading and editing excellence were used on each issue as the final arbiter for copy and content. As an editor for International News Editing, I edited features and articles for Bernama (Malaysia), The Nation (Thailand), The Kuwait Times, and The Straight's Times (Singapore). As an Advanced Communicator Silver with Toastmasters International, I was a national leader in Thailand where I served as Area Governor. I have lived in four countries on four continents; England, Australia, America, and Thailand . I presently reside in Bangkok.  less

    business-writing editing copy-editing magazine-layout proofreading customer-service helpdesk-support 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 4484 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 10 TESTS
  • Client Relations / Customer Support Professional (Chat/Email)

    I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but … more

    I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but not limited to: word processing, transcription, professional chat and email response handling, customer support, and the ability to maintain accurate sensitive and confidential client information. I look forward to learn more things which will strengthen my skills as I contribute with the company's progress. I’ve been providing Customer Service experience for the past 6 years and have proven a good level of interpersonal and communication skills. I’m flexible, fast learner, committed and dedicated to my work. I believe in exceptional customer care standards. Typing speed: 45 WPM. I am a Computer Technician graduate and have proficiency in both Hardware and Software technical support areas. I have support Dial-Up Internet Service and a large computer manufaturer in the US. I am well trained to troubleshoot while utilizing knowledgebase resources to walk-through customers to verify symptoms of the issue and to ensure proper definition of resolution with timely documentation of everything that transpired. SKILLS and EXPERTISE: - MS Office Applications: Word, Excel, Power Point, Outlook, OneNote - Browsers: Internet Explorer, Mozilla Firefox, Opera, Google Chrome - Operating Systems: Win 98/2000/XP/Vista and Win 7 - Server Administration / Active Directory - Software and Hardware Maintenance/Installation/Repair > Setup & Install Applications > Diagnose & Repair Common Problems > Virus, Malware & Spyware Removals > PC Optimization & Cleanup > Wireless Network Connectivity > Network Printer Setup > Back Up and Recovery - Ticketing Systems: Remedy, Delta (Oracle), HEAT (Citrix), RightNow - Social Sites: facebook, twitter, google+, tumblr, LinkedIn, and many more - Email Services: Yahoo! Mail, Gmail, Juno, Netzero - Online Tools: Google, Google Search, SkyDrive, DropBox, Google Drive, Google Docs, Magento, Zopim  less

    email-technical-support microsoft-excel microsoft-word helpdesk-support virtual-assistant internet-research chat-support email-handling customer-service 00 more less
    • $4.67 HOURLY RATE
    • 5.0
    • 1107 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 11 TESTS
  • Professional Personal Assistant / Communications Specialist

    Delivering high quality work with deadline orientation, I aim to accomplish the task in the best manner possible. I believe in establishing a business relationship that's based on professionalism and honesty. As a team player I'm a hardworking … more

    Delivering high quality work with deadline orientation, I aim to accomplish the task in the best manner possible. I believe in establishing a business relationship that's based on professionalism and honesty. As a team player I'm a hardworking and dedicated contractor who wants to become part of a growth-oriented firm. I have vast experience in various fields which were needed for working as a PA. Here are just a few: → Classified ad posting (Kijiji, Craigslist etc.) → Sales (eBay and similar sites) → Data entry (Microsoft Excel) → Calendar organization (Evernote, Google Docs, etc.) → Project Management (Podio, BlueCamroo, Zoho) → CRM (Infusionsoft, Zoho) → Transcription (Express Scribe) → Translation (English, Croatian, Serbian) → Customer support (RingCentral, five9) → Email and Call handling (2 years of experience) → Marketing research (Customs and Import duties and a lot more) → Graphic design (Adobe Photoshop, Corel Draw) → Video editing (Sony Vegas, After Effects) → 3d Modelling (Cinema4D) → HR Manager (sourcing candidates from oDesk and similar sites) → Recruiter (Hiring and paying workers) → Web design (Joomla) → Real estate research (Prices of property and fees for listing as well as sites for listings) → eBay (Listing and selling as well as maintaining perfect feedback) → PayPal → Amazon (Reviews) → iTunes (Reviews & Game/App descriptions) → Google Play Store (Reviews & Game/App descriptions) etc. Hiring me means hiring one of the front-row candidates for the job. Thank you for taking the time to check out my profile.  less

    helpdesk-support seo call-center-management virtual-assistant adobe-photoshop customer-service email-technical-support microsoft-word microsoft-excel transcription 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1442 HOURS
    • CANADA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 14 TESTS
  • Customer Service/Team Lead/ Web Researcher/Project Manager

    I have over 10 years experience as a Customer Service Rep dealing with inbound and outbound calls,also have help desk / trouble shooting experience. I have done numerous web research tasks and I been working on my own as an … more

    I have over 10 years experience as a Customer Service Rep dealing with inbound and outbound calls,also have help desk / trouble shooting experience. I have done numerous web research tasks and I been working on my own as an Online Rep since 2010. I am looking for clients that are diligent and honest, I am a hard worker and provide results for your time and effort.  less

    customer-service telemarketing appointment-setting internet-research adobe-photoshop data-entry scripting order-processing google-searching customer-support google-docs helpdesk-support active-listening email-technical-support article-writing press-release-writing 00 more less
    • $7.78 HOURLY RATE
    • 4.5
    • 1225 HOURS
    • JAMAICA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 13 TESTS
  • Top 10% ~ VA ~ Expert Support ~ WordPress Web Master ~ & More ~ USA

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates … more

    I’m Londoner now living in San Antonio, Texas. Over the last 15 years I have developed my skills doing data processing, data entry, webmaster, blogging, wordpress, graphics, customer support, internet marketing and research. Including working for companies; Bennetts Associates Limited, Statesman Travel and Cyril Leonard & Co Suveryours in London England. I am seeking opportunities to further use my skills with handling customer support through emails, forums, chat and more. I am also looking for administration projects, jobs handling data entry, internet marketing and research. I am well experienced in all the above named fields with the capacity to take on other ventures. I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to multiple businesses.  less

    customer-support virtual-assistant administrative-support web-content-management helpdesk-support forum-moderation data-entry internet-research internet-marketing property-management wordpress google-analytics paypal-integration seo data-analysis project-management recruiting 00 more less
    • $33.33 HOURLY RATE
    • 4.1
    • 1175 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 3 TESTS
  • Top10%,Admin Assist,VA,Excel,Customer Support&More,USA,See My Profile

    Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have … more

    Over the last 9 years I have developed my skills as a Virtual/Administrative/Executive Assistant doing Project Management, Customer Support, Schedule and Calendar Management, Data Entry, Data Processing, Microsoft Excel and Word projects, Internet Research and more. I have worked for companies like Wal-Mart Logistics, Target Logistics, OsComp Systems, XLNT Brain Sport, Quicktate, DHL, Envoy, and URX. I am seeking opportunities to further the use my skills. I love working with CEO's on start-ups and I am looking for administrative oriented projects and jobs. I also enjoy Excel projects and I know my way around macro's and formulas.I have received several awards, commendations, and recognition for my levels of service, quality, learning abilities, and improvements made to the businesses I serve. I like to consider myself a true Jack-of-All-Trades. I can be reached through Skype and Email, I do not use a webcam.  less

    customer-support email-technical-support email-handling virtual-assistant administrative-support web-content-management helpdesk-support chat-support microsoft-excel microsoft-word public-relations software-qa-testing forum-moderation data-entry internet-research html property-management wordpress google-docs google-spreadsheet filing business-intelligence voice-talent voice-over 00 more less
    • $16.67 HOURLY RATE
    • 4.9
    • 16293 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 27 PORTFOLIO ITEMS
    • 20 TESTS
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1583 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • TOP 25 PROVIDER - Web Developer - Joomla CMS - Graphic Design - USA

    I have a natural ability to conceptualize and implement web content. I have a keen eye and experience in graphic design as it relates to the internet/Intranet and publishing and advertising. I am a Photoshop Master Trainer with many … more

    I have a natural ability to conceptualize and implement web content. I have a keen eye and experience in graphic design as it relates to the internet/Intranet and publishing and advertising. I am a Photoshop Master Trainer with many years experience administering Adobe Photoshop Training. Developed a two day course with hours of video screen presentations for a two CD Photoshop Course. I have been developing for Joomla almost exclusively for the past 4 years. I am bright, articulate, and have a pleasant and professional manner. I have accumulated a vast amount of web design, programming and mastering experience. I have working experience in the advertising and publications sectors. My experience as a web developer has given me the ability and foresight to conceptualize a finished application, project or campaign and how it relates to user issues, expansion, compatibility and the bottom line before work begins. I have a deep understanding of modern marketing and advertising concepts. I have extensive supervisory and sales skills and experience and relate well with employees when implementing company policies and ideas. I see myself as being very flexible, creative and willing to get involved. I have very strong communication skills and a good sense for interpreting instructions. I work well alone or as part of a team. I am very dependable and have a friendly attitude. My extensive customer service and sales background also give me the ability to deal with customers and co-workers fairly and efficiently under pressure. My experience and strong efforts to stay abreast of technical, advertising and marketing advances enables me to easily wear the many different hats that are so often required by a dedicated worker in today's modern,technical & fast paced work environment. Respectfully, Neil E. Fabbo Please See: http://universedesign.com  less

    graphic-design joomla helpdesk-support custom-cms phpbb phpnuke zencart ecommerce-consulting video-streaming video-editing video-production adobe-photoshop photography seo web-content-management photo-editing photo-manipulation socialengine social-media-marketing adobe-dreamweaver adobe-creative-suite online-community-management web-design internet-marketing internet-research google-searching google-analytics logo-design gui-design graphics-programming desktop-publishing technical-support website-development public-speaking network-administration microsoft-outlook-development 00 more less
    • $21.67 HOURLY RATE
    • 4.5
    • 1858 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
  • Executive Assistant, Customer Service, Zendesk, Salesforce, Data Entry

    Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Responsibilities include but not limited to:  Answer calls and … more

    Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Responsibilities include but not limited to:  Answer calls and respond to moderately complex inquiries from employees, management, or external sources  Receive, sort, distribute, open and screen incoming email and mail  Access documentation and maintain data by using business enterprise systems  Enter and manipulate data on database, spreadsheet, or file management programs, analyse data  Monitor the marketing and sales department Draft and type non-routine memos, letters, documents and various reports  Computer literate, adaptable, organized, team player, punctuality, ability to work hard, excellent verbal and written communication Skills: Proficiency in Ms Windows; MsOffice; Acrobat Reader; AutoCAD, Zendesk, SalesForce, GoogleDocs, Dropbox, ConstantContact, Wordpress Languages: English (Fluent), Polish (Fluent), German (Advanced) Additional references: http://www.ifreelance.com/provider/reviews.aspx?providerid=129075  less

    data-entry administrative-support recruiting database-administration phone-support clerical-skills order-processing order-entry customer-service helpdesk-support customer-support technical-support email-handling email-technical-support transcription data-analysis autodesk adobe-acrobat wordpress google-docs zendesk salesforce-app-development volusion magento skype german polish human-resource-management translation-polish-english translation-english-polish email-marketing 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 1019 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 20 TESTS
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