Help desk Freelancers

Showing 102 freelancers

Help desk Freelancers

Showing 102 freelancers

  • Technical Support Representative / Remote Desktop and VMware Support

    I am Matt, an experienced technical support person who have more than 9 years of I.T. experience in the field of call center and banking industry. Part of my current responsibilities in a bank institution is to provide Level … more

    I am Matt, an experienced technical support person who have more than 9 years of I.T. experience in the field of call center and banking industry. Part of my current responsibilities in a bank institution is to provide Level 3 support to VDI users in the Asia Pacific Region. we support VDI (VMWARE) , and application issues via mail, remote connection , and through phone. My expertise is on vmware/VDI and desktop support and I am also well versed in PC hardware troubleshooting, Virus removal, computer networking, internet issues, isolating computer slowness, etc. I have previous teaching experience as well and I can teach computer technical related subjects. My work experience includes 1.5 year as an I.T. instructor; 5 years as Level 2 technical support engineer ; and currently 3 years as a VDI level 3 support . You can check out my communication skills through my sample youtube videos at http://www.youtube.com/user/saolmatt/videos.  less

    vmware-administration vmware-esx technical-support chat-support helpdesk-support customer-support itil citrix-xenserver 00 more less
    • $3.89 HOURLY RATE
    • 5.0
    • 25 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
  • Remote IT-computer, technical-support,server-administration, VMWare

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to … more

    I'm a highly motivated problem solver with several good years of experience. I am Microsoft certified, currently holding the MCP and preparing to take the MCSE exams. Previous work: Responded to incoming technical support calls for ~30 mid to large sized companies. Managed a fixed schedule while taking incoming support requests. Provided troubleshooting on Win 2003, Win 2008 and Win 2012 Servers running Citrix, VMware, ADFS, O365, Exchange, Windows Terminal Services, All versions Windows OS and Mac Workstations. Experience in migrating Exchange to O365, handled Cutover and Hybrid migrations. Network troubleshooting on Cisco, SonicWALL, and Cyber configurations and VPNs. Worked with Microsoft Partner Support and many of the largest IT hardware/software vendors. Utilized Autotask and Connectwise ticketing system.  less

    microsoft-active-directory microsoft-exchange-server helpdesk-support windows-xp-administration dhcp virus-removal computer-networking windows-administration dns 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 364 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • Systems Administrator, Technical Support, and Sharepoint

    I am seeking opportunities where I can apply my skills on PC, server, network and technical support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Sharepoint, PHP, Joomla, Drupal, Wordpress and databases such as MS SQL, MySQL and Oracle.

    windows-administration linux-system-administration unix-system-administration network-administration sql microsoft-sharepoint-administration helpdesk-support html css wordpress 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 2954 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 19 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
  • VMware Engineer ,IT Consultant ,System Integrator

    I began with applying what i learned, by programing in java Java EE and spring, and seeing the the market's evolution, i specialized myself in IT, i am actually VCP410 ( Vmware),VCP510 and LPIC1 (Linux ) Certified .I have experience … more

    I began with applying what i learned, by programing in java Java EE and spring, and seeing the the market's evolution, i specialized myself in IT, i am actually VCP410 ( Vmware),VCP510 and LPIC1 (Linux ) Certified .I have experience in installing, deploying, maintaining an designing Vmware infrastructures, as well as integrating different systems together, Oracle E business suite, Vtiger CRM..  less

    linux-system-administration spring-framework java technical-support helpdesk-support network-administration citrix-xenserver vmware-administration vmware-esx windows-azure virtualization 00 more less
    • $22.22 HOURLY RATE
    • 4.7
    • 82 HOURS
    • TUNISIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 3 TESTS
  • IT Administrator,Remote Support Tech, IT Support (Mac Os & Windows)

    I am Gayan Asanka. I have 13 years experience in networking, hardware, software. IT related services IT Administrator Mac & Widows etc. I work for many companies in Sri Lanka including largest apparel exporter of the country. I have Microsoft professional … more

    I am Gayan Asanka. I have 13 years experience in networking, hardware, software. IT related services IT Administrator Mac & Widows etc. I work for many companies in Sri Lanka including largest apparel exporter of the country. I have Microsoft professional IT qualification (MCP, MCTS & MCITP). I'm well experienced in Network (Trouble shoot, Monitoring, Design, Security and DLP), Windows Server Support(2003, 2008 , Monitoring, AD, Exchange, troubleshoot, Google Apps, Office 365, DSET), Windows OS (XP, 7), Mac OS, PC Trouble shoot (Window and MAC), Customer Support, Email Management, Windows, and Mac Systems. I also have data entry experience and internet research experience also good typing speed & very good type setting. Experienced in Microsoft Office, Adobe Photoshop, Adobe Acrobat Pro (all Mac and PC) and Apple iWork. I have web developed wide range experience Wordpress, blogger ,Joomla and website hosting too.  less

    windows-administration mac-os-app-development hardware-troubleshooting computer-networking network-administration mcp pdf-conversion adobe-pdf helpdesk-support joomla wordpress word-processing adobe-photoshop adobe-pagemaker data-backup 00 more less
    • $13.33 HOURLY RATE
    • 4.2
    • 145 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 12 TESTS
    GROUPS:
  • Since 2008 I have gained a lot of experience in wide range of direct and remote Helpdesk and general assistance in many IT fields. Multiple Software and Hardware related problems are no strange to me. I always strive to improve … more

    Since 2008 I have gained a lot of experience in wide range of direct and remote Helpdesk and general assistance in many IT fields. Multiple Software and Hardware related problems are no strange to me. I always strive to improve my skills in Systems Administration. Currently I am a freelancer and looking for new opportunities on oDesk. My skills and experience: -Desktop/notebook helpdesk and support -Networking (LAN, WLAN, Routing, telnet, ssh, putty, tcp dump, cPanel...) -Routers: Linksys, Drytek, TP-LINK, Cisco, Mikrotik and more -VPN (OpenVPN), RDP, NAT, QoS, VLAN, The Dude -Data encryption, data backups and recovery: VMexplorer, Veeam, Symantec, 'Cloud' backups, BackupExec, Windows Server Backup -VMware ESXi, VMware Workstation, vSphere, Xen, Hyper-V -AD,Exchange management, Terminal Services -Firewalls: Sonicwall, PfSense and more -Google Apps, Analytics, AdWords BTC Accepted: 1Bp1PHK5LGg6oJiYe3stNG2GCxJhDGeivb  less

    helpdesk-support computer-repair computer-networking network-administration openwrt virtualization hardware-troubleshooting openvpn vmware-administration vmware-esx technical-support data-backup disaster-recovery windows-7-administration windows-xp-administration windows-8-administration xmpp 00 more less
    • $13.00 HOURLY RATE
    • 5.0
    • 530 HOURS
    • POLAND
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Seasoned linux Administrator - Nginx , apache, cPanel, Shell scripting

    Hello, I am Vinod and I have more than 7 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimizing them for the best usage and fine tuning the security aspects … more

    Hello, I am Vinod and I have more than 7 year experience in managing Linux and cPanel servers. I have versatile experience in setting up and managing servers, optimizing them for the best usage and fine tuning the security aspects. I am very good in migrating websites or applications from one server to another with lowest possible downtime. Along with that I use shell scripting to automate day-to-day activities. I have set up and maintained clusters of DNS servers, web servers using Apache / Nginx controlled by a Load Balancer, Db servers using MySQL / Percona /MariaDB with Master - Slave replication. I have also experience in setting up NFS server for remote storage. I can be available any time on all weekdays and can provide industry references if needed. Why you wont regret for hiring me. 1. I love what I do and I insist on doing it well. 2. I follow certain work ethics and 100 % privacy and confidentiality is promised. 3. I do not outsource my projects. 4. I use Linux PC and Laptop and hence my computer is free from virus. 5. Have more than 3 active internet connections. DSL, WiMAX, 3G x 2 . So no ISP issue I am 1. True professional. An engineer by profession and education. 2. I am honest. I don't boast on what I don't know. I know Linux and I know it well. 3. I would rather ask 100 questions than making mistakes. 4. NDA is fine. Can send it as a hard copy / fax / email. 5. I have many other things to do too and I value my personal life too. So no lame excuses or delay projects. I am efficient in my work. I believe " a stitch in time saves nine " completely. 6. I understand that what you are spending is your hard earned money. 7. I will be online on Skype / Gtalk / Yahoo / AIM and I will be available on email / phone. With my 8.5 year experience, I believe I can understand what is the requirement completely. I have been a help desk (Kayako, Perlbill, WHMCS, Cereberus ) tech for the last 6 and half years and I have been dealing with a lot of people ranging from technically sound server / network administrators and architects to laymen. I can effectively communicate in a language which is understandable to whom I am dealing with. Pasting below a briefing about my skills. my experiences include --Centos, FreeBSD, Ubuntu , Redhat -- PCI -- Nagios -- Apache , Nginx , Lighttpd -- Exim -- MySQL , Percona , MariaDB -- Bind -- NFS -- Shell scripting, Working over command line. -- Control panels like cPanel, Plesk, Webmin, -- Cloud operating systems like Applogic, Onapp. -- Working on KVM switch ( for installing OS / networking issue trouble shooting etc ) -- Server security , Firewalls, Mod Security -- Documentation Skills And many other services / applications which are necessary for managing linux based servers and applications.  less

    unix-shell whm apache-administration nginx dns mysql mail-server-implementation cpanel email-technical-support pci-compliance load-balancing database-administration clustering virtualization virtuoso exim helpdesk-support email-deliverability-consulting 00 more less
    • $16.67 HOURLY RATE
    • 5.0
    • 664 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Steven

    Steven M. Trevino 8626 Henrico Ln Rosenberg TX 77469 Strevo311@yahoo.com, 713-594-8648 Senior Technical Support Specialist: Analytical IT professional with more than 8 years of experience providing world class IT support to major organizations. Skilled in communicating complex IT … more

    Steven M. Trevino 8626 Henrico Ln Rosenberg TX 77469 Strevo311@yahoo.com, 713-594-8648 Senior Technical Support Specialist: Analytical IT professional with more than 8 years of experience providing world class IT support to major organizations. Skilled in communicating complex IT realities to non-technical employees. Well-organized specialist who accurately and completely documents issues. Areas of Expertise: Help Desk • Network Administration • Process Improvement • Procedure Development • System Improvement • Technical Support Professional Experience: BG Group October 2009 – Present ​Global IT Security Analyst • Provide user account administration for computing environments including ID creation, provisioning, transfer, change, and termination of access and bulk requests. OpenLink Endur Administration. DMZ Server access. • Develop, Implement and Maintain Forms, Processes and Tools Related to Account Administration. • Obtain appropriate approvals of all items requested prior to making any changes. • Achieved near 95% on all Service Level Agreements. Exterran May 2008 – June 2008 Deskside Technician • Assist with moving two companies to one location. Sienna Plantation June 2001 - January 2008 ​Food and Beverage Manager • Manage bar staff, budgeting staff hours and creating weekly work schedules covering 14 shifts. • Responsible for event planning and catered events. Phillips Petroleum October 1997 - September 2001 ​Deskside Support • Handle trouble tickets in Remedy for support of PC moves, adds, changes and software updates. • Maintain network plotters and printers including ordering supplies and maintaining inventory of supplies. Education ​University of Houston Downtown ​Completed 70 hours towards Bachelor of Science, Computer Information Systems  less

    helpdesk-support windows-administration 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 7 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Experienced Service & Support Operations Professional

    Over the last 7 years, I have been associated with Internet Service Provider delivering Services, Technical Support and Solutions to its Enterprise Clientele. With my on-going experience I have gained expertise on Web Research, Administrative and Back Office Support, Email … more

    Over the last 7 years, I have been associated with Internet Service Provider delivering Services, Technical Support and Solutions to its Enterprise Clientele. With my on-going experience I have gained expertise on Web Research, Administrative and Back Office Support, Email Correspondence and developing Operational Reports on numerous projects. I also have 3 years of experience as a Data Entry Expert. My core competency lies in end to end management of Web Research, Virtual Administrative Assistance and Data Entry Projects. I am seeking opportunities using all my initiatives for sourcing contact and projects. I am proficient in working and adjusting with all levels of business users and successfully understand their exceptions. Pressure Handling and Meeting Deadlines are my key strengths.  less

    helpdesk-support customer-support technical-support computer-networking network-administration process-improvement itil virus-removal voip-administration 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 5 HOURS
    • UNITED ARAB EMIRATES
    • LAST ACTIVE
    • 14 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
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