Help desk Freelancers

Showing 16 freelancers

Help desk Freelancers

Showing 16 freelancers

  • Wordpress Expert and Certified System Administrator

    Wordpress expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft/Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working … more

    Wordpress expert and Certified ITIL / MCSA / MCSE / MCITP System administrator with extensive Microsoft/Linux OS / LAN / Wan knowledge and more than 2 years management experience in one of the world leading Multinational BPO company according ITIL service management standards. Working cross-functionally with a customer focused, multi-site environment, identifying and meeting demands, KPI and SL targets, generating sales leads, developing customer relationships. Highly skilled in supervision, technical training and troubleshooting of wide range networking devices. Experienced in Wordpress/Joomla sites migration, development, configuration, optimization. Working with various plugins and widgets, customizing content display, building interactivity and community, implementing online advertising, making a SEO friendly website, enhancing usability and accessibility, managing maintenance, improving security, editing roles for your users to meet your needs or creating new roles.  less

    wordpress website-development technical-support cpanel whm computer-maintenance domain-migration computer-networking helpdesk-support plesk 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 2288 HOURS
    • SERBIA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 12 TESTS
    GROUPS:
  • Systems Administrator, Technical Support, and Sharepoint

    I am seeking opportunities where I can apply my skills on PC, server, network and technical support. I am here to provide solutions remotely (using various remote desktop sharing tools). I am knowledgeable in the following areas as well: HTML, CSS, Sharepoint, PHP, Joomla, Drupal, Wordpress and databases such as MS SQL, MySQL and Oracle.

    windows-administration linux-system-administration unix-system-administration network-administration sql microsoft-sharepoint-administration helpdesk-support html css wordpress 00 more less
    • $15.00 HOURLY RATE
    • 5.0
    • 2982 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 19 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
  • Experienced Technical Writer and Support Executive with CCNA

    *User's Manual, Functional Specifications, White Papers, Technical Documentation, Customer Service* I am a Network Associate,Technical writer and Technical Support executive with 5+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such … more

    *User's Manual, Functional Specifications, White Papers, Technical Documentation, Customer Service* I am a Network Associate,Technical writer and Technical Support executive with 5+ years of experience in Information Technology with hands on experience working for Fortune 100 customers such as Cisco, Unitech, Vodaphone, MTN, Toyota, Maruti etc to name a few. I specialize in analyzing, architecting, planning, and executing documentation tasks for products and software applications by way of creating different types of user-friendly documentation. I also have an extensive knowledge of Information technology Infrastructure Library (ITIL), Cisco Device Testing and implementation with Cisco Certified Network Associate (CCNA) certified Hands on Experience on Implementation and configuration of the CUCM servers, setting up the IP telephony, Voice gateways, Inter - Cluster calling, Gatekeeper installation and configuration, Tandberg VC & IPCC configuration for IVR, Worked closely with client team and external service providers (GSM and CDMA operators) in various Projects In addition to the above, I am a highly motivated self-starter who enjoys intrinsic job challenges and works well unsupervised with a team player attitude.  less

    technical-writing users-guide-writing white-paper-writing network-planning cisco-voip cisco-routers helpdesk-support report-writing article-writing blog-writing content-writing microsoft-visio microsoft-word newsletter-writing technical-support phone-support customer-support atlassian-jira skype call-handling telephone-skills technical-documentation business-analysis 00 more less
    • $10.56 HOURLY RATE
    • 4.6
    • 4641 HOURS
    • SOUTH AFRICA
    • LAST ACTIVE
    • 13 PORTFOLIO ITEMS
    • 12 TESTS
  • MCP | MCTS | Help Desk Support | Microsoft L2 Support | Malware Expert

    For the past 5 years, I've been working as a Technical Support Representative and Help Desk technician. I've handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety … more

    For the past 5 years, I've been working as a Technical Support Representative and Help Desk technician. I've handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. I also worked with Netgear as a Level 1 tech support which specializes in setting up routers, gateway modems, switches, repeaters, access points and other Netgear device that is for home use. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices.  less

    helpdesk-support virus-removal remoting operating-systems-development microsoft-word microsoft-excel hardware-troubleshooting email-technical-support zendesk computer-repair chat-support technical-support 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 6190 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 13 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Open-source/Cloud Enthusiast, Amazon/Linux/Win Server Admin

    With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex … more

    With over 11 years of IT consulting for major fast-moving consumer goods manufacturers, I have already provided a considerable library of solutions. I have implemented solutions for different projects and across different clients. From simple business process solutions to complex function enhancements / code fixes to major system-wide release packages that affected different plants/data centers in multiple countries. I am now seeking for new challenges with designing, developing, implementing new and emerging trends in Open-Source ERP applications such as Wordpress, Magento, Zoho, SalesForce.com, Joomla, and so on. My core competencies are: - Amazon AWS implementation and administration - Linux Server administration - Windows Server administration - System / Server security implementation and checking - PHP/mySQL deveopment / debugging - IT Service Management (ITIL Standards certified) - Solid customer-service experience - end-to-end maintenance and management of ERP/eCommerce systems/software (SAP-certified) - Wordpress/Magento/Joomla administration and development - I have already been able to implement numerous web applications on Amazon, dedicated servers, as well as on my personal computer  less

    amazon-web-services ubuntu linux-system-administration lamp-administration operating-systems-development erp sql php wamp network-administration database-administration computer-networking wordpress supply-chain-management windows-administration dns domain-migration sap technical-support software-testing helpdesk-support sap-erp amazon-ec2 00 more less
    • $8.00 HOURLY RATE
    • 5.0
    • 2013 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 10 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • ITILv3 Foundations Certified / Microsoft Professional / Tech Writer

    I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn … more

    I am here to build honest and productive working relationships. I bring with me 14 years of professional experience - with 10 years of Customer Service and Technical Support experience. I am a fast learner and am always eager to learn new things while providing top notch services to my clients. I aim to build a solid reputation in the oDesk community by providing my clients their time and money's worth. Over the last 9 years, I have worked in the customer service industry, providing support for technical related concerns for Toshiba Computers, Dell Computers and most recently, for enterprise IT Service Desks. For the last five years, I had been working as a Technical Trainer for service desk agents. For the past year, I held the responsibilities of a Global Training Coordinator where I am tasked to ensure that Training for IT Services are rolled out to all Global Processing Centers (GPCs). Previous to the post above, I had been a Help Desk Training Specialist for service desks for more than five years where I worked for the successful transition of four different accounts. I hold certifications for ITIL V3 Foundations, Microsoft Certified Professional - Managing and Maintaining Windows Server 2003 and a Yellow Belt for Six Sigma. Please feel free to contact me. I am available at your service.  less

    customer-service helpdesk-support technical-support customer-support hardware-troubleshooting process-improvement 00 more less
    • $6.99 HOURLY RATE
    • 5.0
    • 1596 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 12 TESTS
  • SCOM, SCCM, VMM, DPM, HyperV, VMWare, AD, Exchange, Lync, VDI, RDS

    System Center 2012: SCCM, SCOM, VMM, DPM, SCSM, Endpoint | MCITP, MCTS, MCSE, MCSA, CCNA Certified | Windows Server 2012 R2, 2012, 2008R2, 2008, 2003 | Small Business Server 2011, 2008, 2003 | Exchange Server 2013, 2010, 2007, 2003 & Hosted Exchange | Lync 2013, 2010 … more

    System Center 2012: SCCM, SCOM, VMM, DPM, SCSM, Endpoint | MCITP, MCTS, MCSE, MCSA, CCNA Certified | Windows Server 2012 R2, 2012, 2008R2, 2008, 2003 | Small Business Server 2011, 2008, 2003 | Exchange Server 2013, 2010, 2007, 2003 & Hosted Exchange | Lync 2013, 2010| Hyper-V (Failover Clustering, Live Migration, Replica, NLB) | VMware, VSphere, Citrix XenApp, XenDesktop, XenServer, VDI | DHCP, DNS, Active Directory, Group Policy, File Server, DFS Replication, FSMT, IIS, WEB, FTP, Print with MFP | SharePoint 2013 | NPS, NAP, VPN, NAT, Remote Access (VPN, Direct Access), Remote Desktop Services WSUS, Windows Deployment Services| Forefront TMG, UAG, SonicWall , Cisco ASA| Windows XP, 7, 8 Client OS | SQL Servers 2014, 2012, 2008 Powershell | Networking, Cisco Switching, Routing, Diagram with VISIO | AntiVirus, Malware, Spyware, RootKit, Trojans, Adware, Worms Eliminator Vendor Certifications: Microsoft Certified IT Professional (MCITP- Server & Enterprise Administrator) Microsoft Certified Technology Specialist (MCTS) Microsoft Certified Systems Engineer (MCSE) Microsoft Certified Systems Administrator: Messaging MCP - Microsoft Certified Professional DCSE - Dell Certified System Engineer EMC Certified- Information Storage Associate (EMCISA) Cisco Certified Network Associate (CCNA: 640-802) CCNP Switching  less

    microsoft-sccm microsoft-lync-server microsoft-exchange-server microsoft-scvmm microsoft-small-business-server-administration microsoft-hyper-v windows-administration mcp isa-server vmware-administration vmware-esx virtualization ccnp network-administration cisco-routers virus-removal technical-support dns dhcp computer-networking linux-system-administration firewalls mail-server-implementation windows-xp-administration helpdesk-support vpn remoting iis data-backup 00 more less
    • $17.78 HOURLY RATE
    • 4.9
    • 1256 HOURS
    • BANGLADESH
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 2 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • It's all about solving the puzzle and getting things done!

    Believe me: you didn't get to my profile by coincidence! Do you know or remember that relief sensation when you can trust things will get done and want to feel it again? Don't you love when you encounter … more

    Believe me: you didn't get to my profile by coincidence! Do you know or remember that relief sensation when you can trust things will get done and want to feel it again? Don't you love when you encounter complicated situations and you get to apply creative, efficient and elegant solutions? Do you know that guy that knows a lot of things so you can always discuss/consult your stuff with him and you want to have one guy like him on your organization? Do you believe you have to do what you LOVE and become better everyday by doing it? Do you want me to stop asking questions? (hahaha!) If you answered "yes" to any of these questions then I was right: you're in the exact right place and you must keep reading! These are the skill sets and/or roles I'm specialized (but not exclusively) on fulfil: <----------System Admin/Network Admin/Consultant/Technical Support-----------> Linux/Windows Server/Desktop for 5 years on productive environments, Migration consultant, network planification, IT solutions, Security test skills & CCNA under construction (finished all CCNA modules and currently on the countdown for the certification test date) <----------------------------------Web Technologies Specialist---------------------------------> Hosting administration, Web portals, Information Systems, CMS administration, applications for businesses, Social Media, Basic SEO, subdomains, Graphic Edits/Small Designs, website customization, bug fixes, content analysis, translations, transcriptions, data entry. <---------------Project Manager/Team Management/Business Analyst---------------> Process definition, extreme analysis, research ninja, recruiting, system requirements specification, analysis models, system diagrams, business strategy, negotiation, documentation, software planification, software development life cycle, process overview, supervision, deadlines meeting, team leadership, strong communicational skills, motivational skills, team support. Languages: - English (written->definitely great / spoken->a little rusty but fluent) - Spanish (native and with awesome education) Weekly Availability: -Strict Schedule: around 25 hours. -Flexible Schedule: up to 40 hours. (Availability may increase in response to the attractiveness of your project) I'm looking for interesting and rewarding jobs that allow me to improve my skills, learn as often as possible and earn good money to work on them while I complete the last semesters of Computer Engineering. Thanks a lot for reading til the end :)  less

    helpdesk-support web-design web-content-management computer-networking software-testing network-administration php graphics-programming windows-administration windows-xp-administration linux-system-administration java cisco-routers cisco-ios customer-service customer-support game-development translation-spanish-english transcription project-management data-analysis ubuntu network-planning network-security online-help quantitative-analysis technical-analysis data-entry 00 more less
    • $16.67 HOURLY RATE
    • 4.8
    • 1589 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 10 TESTS
  • Versatile, US educated

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python … more

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python for web-scraping, writing formulas in Excel & Google spreadsheets, email support, light phpMyAdmin tasks, etc. Please checkout my oDesk profile and portfolio. I offer accuracy and versatility at an affordable rate; I believe that quality work takes time. I identify with the tortoise in Aesop's fable - The Tortoise and the Hare..  less

    sw-configuration-management software-testing software-qa-testing microsoft-excel google-spreadsheet sql technical-writing bookkeeping chicago-manual-of-style translation-filipino-english helpdesk-support windows-xp-administration customer-service email-handling call-center-management network-administration firewalls technical-support transcription scripting python internet-research english-tutoring teaching-english 00 more less
    • $12.00 HOURLY RATE
    • 4.8
    • 2208 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 22 TESTS
  • Zendesk Consultant and Customer Support Team Lead

    Experienced Zendesk Consultant and Customer Support Team Lead with 6000+ oDesk hours. Interested in jobs related to Zendesk setup, customization, integration, consulting as well as reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: Zendesk Consultant, Customer Support Team Lead, Reporting, Excel, Translation, English, Russian, Project management, Power point, HTML, CSS, JavaScript.

    zendesk helpdesk-support technical-support customer-support html css microsoft-excel administrative-support atlassian-jira complaint-management project-management microsoft-powerpoint microsoft-word translation russian data-entry 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 6934 HOURS
    • CZECH REPUBLIC
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 11 TESTS
    GROUPS:
    ASSOCIATED WITH:
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