Zendesk Developers & Programmers

Showing 8 freelancers

Zendesk Developers & Programmers

Showing 8 freelancers

  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1618 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Responsive Wordpress, Joomla, Magento, HTML5, CSS3, JQuery-Mobile

    Hands on experience of 4 years in creating Web applications, where most of sites were created with WordPress, simple Php, MySql and Ajax. I am a full time developer on oDesk, worked 2800+ hours and more than 50 satisfied clients … more

    Hands on experience of 4 years in creating Web applications, where most of sites were created with WordPress, simple Php, MySql and Ajax. I am a full time developer on oDesk, worked 2800+ hours and more than 50 satisfied clients. Throughout this career, I have created extremely customized WordPress Responsive websites where sometime people think that we can't use WordPress. Some of those websites are also mentioned in my Portfolio section. I always prefer to work using Ajax, because in most of the cases it reduces the page load time and server load too. Also created some rich featured applications using Ajax. I have excellent skills of Php 5, MySql, WordPress, jQuery, AJAX, JSON, Css3, Html5, Responsive Layout, Creating Web APIs, PayPal Payment integration. Expert in converting PSDs to static website, to dynamic website using php mysql, to fully dynamic wordpress themes and to mobile websites. Moreover, i do have experience of creating/fixing .htaccess files, creating SEO friendly urls, linux cron jobs, WP cron scheduler and moving WP sites from server to server. For references, you can see my portfolio, work history and client's feedback.  less

    zend-framework magento ecommerce-consulting payment-gateway-integration payment-processing payroll-processing authorize.net oauth web-scraping on-page-optimization zendesk zencart jquery-mobile mobile-app-development 00 more less
    • $17.78 HOURLY RATE
    • 5.0
    • 2405 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 12 PORTFOLIO ITEMS
    • 4 TESTS
    ASSOCIATED WITH:
  • Analyst, Manager, Technical Writer

    In my 30+ year career I've picked up a wide variety of technical skills and professional experience areas. I've been successful in management and individual contributor roles. I want to help you succeed with your project goals! Here … more

    In my 30+ year career I've picked up a wide variety of technical skills and professional experience areas. I've been successful in management and individual contributor roles. I want to help you succeed with your project goals! Here's a quick list of skills and technologies where I have at least some, and in many cases, quite a lot, of experience: Apple Xcode, Authorize.net, Back office processes, B2C e-commerce, Basecamp, Budget management, Business analysis, Business metrics, Business rules & logic, Certified Scrum Master, Change management, Client engagement, Codesion, Communication: interpersonal, written, verbal, ConstantContact, COPPA compliance, CRM, Creative problem solving, Customer satisfaction, Customer liaison & support, Data flow design, Design spec preparation, Design standards, DropBox, Feature rollout, GIS tools: ArcGIS, Google Maps, Google Apps, Google Docs/Drive, Graphical editors, HTML, Interviewing, IT liaison, JavaScript, Knowledge management, MailChimp, MS Access, Excel, PowerPoint, Project, SharePoint, Visio, Word, Negotiation & issue resolution, Operations monitoring, Apple Mac desktop, PCI compliance, Policy definition, Process/protocol definition, Process improvement, Program execution, Project management – traditional & agile, Quality assurance & testing, R&D, RapidMiner (novice), Requirements gathering, Requirements analysis, Resource allocation, Scrum product owner, SDLC, Service delivery, SmartBear AlertSite, Stakeholder voice, Statistical analysis, Strategic planning, SugarCRM, Team member & leader, Training, UNIX shell & C, Usability/UI design, Use case depiction, User stories, User acceptance test, Vimeo, Web app dev mgmt, Wireframes, WordPress, Workflow analysis, Zendesk admin.  less

    statistics business-analysis technical-writing zendesk unix-shell scrum customer-service sugar-crm customer-support interviewing javascript microsoft-excel microsoft-powerpoint process-improvement service-level-management agile-software-development software-testing requirements-analysis strategic-planning usability-testing user-acceptance-testing users-guide-writing wordpress data-mining technical-documentation 00 more less
    • $55.56 HOURLY RATE
    • 5.0
    • 426 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 9 TESTS
  • Usability Testing/QA expert; Desktop/Web/Android/iOS Tester

    Quality testing and quality delivery is my specialty. * More than 20 jobs on ODesk with 5* ratings and 1000+ hours of work experience * 9+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance … more

    Quality testing and quality delivery is my specialty. * More than 20 jobs on ODesk with 5* ratings and 1000+ hours of work experience * 9+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance, Regression testing. * Expert in cross browser and UX testing * Experience includes Test case designing and execution, Defect management. * Experience in bug tracking tools like Mantis, Redmine, Bugzilla, Zendesk, Product Studio. * Project management tools used: Basecamp, Asana, Pivotal Tracker. * Handled Client server application testing for Project Server 2010 with Microsoft as client. * Excellent documentation skills. * Tested a variety of applications on iOS6, Android. Testing Handled: ----------------------- Localization Games Testing Application Compatibility Tests Client-Server application Testing Cross Browser Compatibility Functionality Website Usability Regression Testing Exploratory I believe in transparent communication with my client and peers. I have an eye for detail and work with complete interest and concentration. Also, an article writer with interest in Testing related stuff, freelancing articles, other IT related stuff, work management tips and many more.  less

    usability-testing manual-testing black-box-testing functional-testing software-testing regression-testing game-testing web-testing software-qa-testing localization article-writing blog-writing blog-commenting redmine mantis microsoft-project internet-research test-case-design zendesk basecamp 00 more less
    • $8.00 HOURLY RATE
    • 4.9
    • 1400 HOURS
    • INDIA
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Software Engineer Java J2EE SQL Oracle Hibernate

    Strategic, Sun certified Java professional with 3 years of extensive experience in functional and technical implementation. To be associated with a progressive organization, aspiring to take up challenging assignments to build my career aspirations and to involve as a part … more

    Strategic, Sun certified Java professional with 3 years of extensive experience in functional and technical implementation. To be associated with a progressive organization, aspiring to take up challenging assignments to build my career aspirations and to involve as a part of the team that dynamically works towards the growth of the organization. Other than Java technology I also have some experience in the following areas: SQL software design and testing.  less

    java sql hp-qtp atlassian-jira zendesk eclipse intellij-idea apache-tomcat manual-testing c 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 586 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 7 TESTS
  • Team Leader: Wordpress, Joomla, PHP, WP/Shopify Developer

    Hello Clients! I am a senior certified web developer with strong experiences for over 5 years. Over the last 5 years, I have developed many web sites and web applications for various companies. I have strong experiences with PHP, Zend … more

    Hello Clients! I am a senior certified web developer with strong experiences for over 5 years. Over the last 5 years, I have developed many web sites and web applications for various companies. I have strong experiences with PHP, Zend framework, Yii-Framework, Joomla, Wordpress, Codeigniter, phpFox, Magento, BigCommerce, CakePHP, Kohana, Drupal, MySQL, HTML, CSS, Javascript, JQuery, Ajax, etc. Areas of expertise: PHP, Zend framework, Yii-Framework, Wordpress, Joomla, Codigniter, BigCommerce, Magento, Drupal, CakePHP, Kohana, MVC, Javascript, JQuery, Ajax, HTML/CSS, MySQL, Twitter Bootstrap, etc. I can work 100 hours(max) per week I am also available to online via email and skype, so I can provide good communication to you. And I can provide highly quality and clean code, so I can provide the satisfaction to you. If you are interested in me, please hire me and let's work together. Respectfully.  less

    php wordpress joomla jquery jquery-mobile paypal-api payment-gateway-integration ajax phpfox prestashop database-modeling database-design zencart zendesk zend-framework magento drupal cakephp yii-framework sugar-crm phpbb codeigniter facebook-api twitter-api oscommerce shopify 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 540 HOURS
    • INDIA
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
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