Help desk Freelancers

Showing 15 freelancers

Help desk Freelancers

Showing 15 freelancers

  • Professional Search Engine Optimization and Marketing Consultant SEO

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in … more

    The internet has always inspired me by its endless possibilities. I exchanged my project management position to SEO field. I have 6 years experience in customer support, 3 years experience in manual QA and QA team management, 1 year in project management and 4 years of experience in SEO. I speak, write and read fluently English, Hebrew, Russian and Lithuanian. I am always eager to learn new things and add more skills to my resume.  less

    seo-keyword-research project-management email-technical-support helpdesk-support link-building website-analytics website-development on-page-optimization off-page-optimization software-qa-testing 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 1022 HOURS
    • ISRAEL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Professional Personal Assistant / Communications Specialist

    Delivering high quality work with deadline orientation, I aim to accomplish the task in the best manner possible. I believe in establishing a business relationship that's based on professionalism and honesty. As a team player I'm a hardworking … more

    Delivering high quality work with deadline orientation, I aim to accomplish the task in the best manner possible. I believe in establishing a business relationship that's based on professionalism and honesty. As a team player I'm a hardworking and dedicated contractor who wants to become part of a growth-oriented firm. I have vast experience in various fields which were needed for working as a PA. Here are just a few: → Classified ad posting (Kijiji, Craigslist etc.) → Sales (eBay and similar sites) → Data entry (Microsoft Excel) → Calendar organization (Evernote, Google Docs, etc.) → Project Management (Podio, BlueCamroo, Zoho) → CRM (Infusionsoft, Zoho) → Transcription (Express Scribe) → Translation (English, Croatian, Serbian) → Customer support (RingCentral, five9) → Email and Call handling (2 years of experience) → Marketing research (Customs and Import duties and a lot more) → Graphic design (Adobe Photoshop, Corel Draw) → Video editing (Sony Vegas, After Effects) → 3d Modelling (Cinema4D) → HR Manager (sourcing candidates from oDesk and similar sites) → Recruiter (Hiring and paying workers) → Web design (Joomla) → Real estate research (Prices of property and fees for listing as well as sites for listings) → eBay (Listing and selling as well as maintaining perfect feedback) → PayPal → Amazon (Reviews) → iTunes (Reviews & Game/App descriptions) → Google Play Store (Reviews & Game/App descriptions) etc. Hiring me means hiring one of the front-row candidates for the job. Thank you for taking the time to check out my profile.  less

    helpdesk-support seo call-center-management virtual-assistant adobe-photoshop customer-service email-technical-support microsoft-word microsoft-excel transcription 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 1442 HOURS
    • CANADA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 14 TESTS
  • Client Relations / Customer Support Professional (Chat/Email)

    I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but … more

    I am looking for opportunities to work with a company or institution that offers me a consistently positive atmosphere where I can utilize my knowledge and experience in the administrative support, data management and customer service field, which includes but not limited to: word processing, transcription, professional chat and email response handling, customer support, and the ability to maintain accurate sensitive and confidential client information. I look forward to learn more things which will strengthen my skills as I contribute with the company's progress. I’ve been providing Customer Service experience for the past 6 years and have proven a good level of interpersonal and communication skills. I’m flexible, fast learner, committed and dedicated to my work. I believe in exceptional customer care standards. Typing speed: 45 WPM. I am a Computer Technician graduate and have proficiency in both Hardware and Software technical support areas. I have support Dial-Up Internet Service and a large computer manufaturer in the US. I am well trained to troubleshoot while utilizing knowledgebase resources to walk-through customers to verify symptoms of the issue and to ensure proper definition of resolution with timely documentation of everything that transpired. SKILLS and EXPERTISE: - MS Office Applications: Word, Excel, Power Point, Outlook, OneNote - Browsers: Internet Explorer, Mozilla Firefox, Opera, Google Chrome - Operating Systems: Win 98/2000/XP/Vista and Win 7 - Server Administration / Active Directory - Software and Hardware Maintenance/Installation/Repair > Setup & Install Applications > Diagnose & Repair Common Problems > Virus, Malware & Spyware Removals > PC Optimization & Cleanup > Wireless Network Connectivity > Network Printer Setup > Back Up and Recovery - Ticketing Systems: Remedy, Delta (Oracle), HEAT (Citrix), RightNow - Social Sites: facebook, twitter, google+, tumblr, LinkedIn, and many more - Email Services: Yahoo! Mail, Gmail, Juno, Netzero - Online Tools: Google, Google Search, SkyDrive, DropBox, Google Drive, Google Docs, Magento, Zopim  less

    email-technical-support microsoft-excel microsoft-word helpdesk-support virtual-assistant internet-research chat-support email-handling customer-service 00 more less
    • $4.67 HOURLY RATE
    • 5.0
    • 1107 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 11 TESTS
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1583 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Business Strategist, Operations Manager, PM, BA, and QA Analyst

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new … more

    I am CJ, seasoned Operational Management consultant with hands on experience in to Project Management, Operations Management, Business Analysis, Software Quality Assurance and Business Management. Over the years, I’ve helped many organizations to fine-tune their business plans, derive new strategies to increase the work place satisfaction & the revenues, add varieties to service and product offerings, build extended cross functional teams from the scratch, acquired resources and managed their offshore operations. I've dealt with many business domains including Retail, Asset management, Logistics [including reverse logistics], Market Research, ERP, CRM, Content Management, Social Media, eCommerce, Mass Domain Development and Life Insurance during the past 13 years. Responsible for building datacenters for couple of small to mid size companies focusing internal and external needs. Helped couple of organizations in the past to acquire and manage quality communities and execute targetted social media and email marketing campaigns towards the communities. I've participated in all the phases of SDLC for development of small scale web sites to large scale, distributed, enterprise level applications. As an expert business analyst, I can start with very little details and can elaborate/elicit necessary business requirements within the agreed upon scope to move ahead with the project activities. I am not a traditional business analyst who is stick into producing lengthy business requirements. I do produce business requirements diagrams, wireframes, business scenarios in workflows, suggestions on usability improvements and test data to validate the deliverables. I've helped many organizations to setup their project execution processes covering project management, business analysis, development and testing and helped them to come-up with necessary artifacts to maintain a higher level of visibility to the stake holders and the project team members. I am an expert in process methodologies and helped couple of local and foreign companies to obtain ISO 9000 series and CMMi level 3/4 certifications with less hassle. Do have the access to a mini test lab with cross browsers and three of the main operating systems. Apart from that, my test lab has the access to an internal document management system plus a bug tracker to help any of my clients. My QA service offerings include but not limited to testing, test case preparation, planning various test techniques and strategies and improving the quality. Apart from that I can contribute towards organizational goals such as implementing TQM standards. I've prepared many test plans, requirement specs; use case documents, test reports and test cases. I've achieved many milestones during the last 10 years naming; 1. Helped a NY, US based retail solution provider to identify the test scope for their third generation POS and Asset Management solution (After having a thorough analysis, managed to reduce the regression scenarios to 300 from 12000 odd bugs from their issue tracker. I helped them to generate regression and acceptance scenarios covering all the business cases and day-to-day and special transactions). 2. Initiated the testing practices at Cambridge, UK based software service provider. I implemented a CMMI level 3 ready process using agile practices. 3. Initiated the testing practices at US based hosted service provider and expand the team to 7 members covering three product platforms. Setup a CMMI level 3 ready process using agile SCRUM practices and reduced the bug count to .1 for KLOC. I brought down the critical or high priority issues on a UAT To 0. 4. Managed to analyze the V 1.2 of a large, enterprise scale logistics solution and prepared a 600 pages long requirement spec for the V 2.0 with major feature and performance enhancement requirements. 5. Managed to test three RIA applications focusing logistics, ERP/CRM and supply chain management. 6. Brought in Seattle, WA based software solutions provider to the local market (worked with their Director, Technology in terms of setting up the operations), convince them on the capabilities and growing the initial headcount of 3 to 33 in 18 months (budget grows to 4000 US$ to 40000 US$ a month). 7. In 2007, I was instrumental for relocating a large help-desk operation (a distributed operation) to Sri Lanka and managing the operations. We were suppose to attend nearly 12,000 help-desk queries a week and I was responsible for hiring, training and managing the 24 x 7 operations from Colombo. You can find my personal profile at linkedin with the recommendations: http://lk.linkedin.com/in/chathurab Currently I am based in Colombo, Sri Lanka. This is a fantastic place to setup offshore operations as it’s blessed with quality and cost effective resources compared to many outsourcing destinations.  less

    business-development recruiting business-analysis requirements-analysis requirement-management project-management program-management product-management software-qa-testing software-testing business-plans customer-support helpdesk-support wordpress seo business-models business-proposal-writing data-center-operations 00 more less
    • $16.67 HOURLY RATE
    • 4.6
    • 1572 HOURS
    • SRI LANKA
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 8 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Project Management, and Service Management,

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of … more

    Demonstrable skills and experience in both Enterprise and SME (MSP Clients) Project and Programme Management, based on the principles and methodologies of industry standards such as PRINCE 2 and PMP. With further demonstrable experience of managing teams in excess of 30 members including local hire and remote resources, together with all aspects of annual performance appraisals, and contractor negotiation, with an excellent understanding of the latest ITIL methodologies for ITSM. This specific experience has been gained from over 10 years of managing distributed teams and environments across multiple time zones and cultural forums, through Application and Infrastructure Support and Project and Change Management to have a complete understanding of the both SDLC and ITSM and how to make them successfully coexist. I have developed and managed enterprise grad SLA’s, OLA’s, UC’s and KPI’s framework, for both internal IT staff and external supplier resources to meet with industry and global regulatory requirements. Responsible for ALL Sarbanes Oxley (SOX) reporting and owner of ALL SOX controls for UK. I have a professional, adaptable, and competent approach to both Resource and Stakeholder management. I am more than comfortable with working in an integrated IT environment or as a consultant. I have a strong mix of corporate enterprise, SME and entrepreneurial experience, and to expand on that, my experience has afforded me the ability to learn the complex matrix management structures and business models which predominantly gained within Global Financial Services Industries (Investment Banking and Global, Corporate and Specialty Insurance). Where conversely some of my most recent and earlier career experience was based in one of the most competitive customer service industries, and to achieve success in this, I had to be flexible to market conditions, so that I could maintain strategic focus so as to continually meet my financial targets. The combination of my career experience has provided me with the opportunities of working in USA, Belgium, France, Spain, Gibraltar, Abu Dhabi and secondments to Brazil, Mexico and APAC, for projects that I was either managing or transferring to local piers and latterly I had responsibilities for USA, Germany, Italy, Switzerland and Denmark. I am confident that I have a strong comprehension of global business environments and managing diverse IT Departments across a multicultural platform. I feel that I am confident and excellent communicator and am completely at ease with interacting and influencing piers, partners, subordinates and executive management, both internally and externally to my working environment. Throughout my career, I have remained technically competent, complemented by my training and experience with Prince 2 and ITIL methodologies. I am a strong communicator, who is confident and experienced in influencing business and IT stakeholders-up to and including-CIO/Managing Director Level.  less

    project-management technical-analysis itil nagios account-management microsoft-exchange-server virtualization microsoft-virtual-server direct-marketing social-media-marketing google-apps google-docs blackberry-app-development data-backup data-center-operations database-management insurance-consulting risk-management yahoo-messenger skype requirement-management requirements-analysis vendor-management-systems budgeting helpdesk-support service-level-management oracle-e-business-suite microsoft-hyper-v-server vmware-administration vmware-esx adobe-dreamweaver disaster-recovery business-continuity-planning freepbx domain-migration ldap network-security network-administration network-planning agile-software-development basecamp business-process-modelling business-intelligence business-analysis business-it-alignment business-coaching 00 more less
    • $38.89 HOURLY RATE
    • 5.0
    • 5545 HOURS
    • CYPRUS
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 7 TESTS
  • It's all about solving the puzzle and getting things done!

    Believe me: you didn't get to my profile by coincidence! Do you know or remember that relief sensation when you can trust things will get done and want to feel it again? Don't you love when you encounter … more

    Believe me: you didn't get to my profile by coincidence! Do you know or remember that relief sensation when you can trust things will get done and want to feel it again? Don't you love when you encounter complicated situations and you get to apply creative, efficient and elegant solutions? Do you know that guy that knows a lot of things so you can always discuss/consult your stuff with him and you want to have one guy like him on your organization? Do you believe you have to do what you LOVE and become better everyday by doing it? Do you want me to stop asking questions? (hahaha!) If you answered "yes" to any of these questions then I was right: you're in the exact right place and you must keep reading! These are the skill sets and/or roles I'm specialized (but not exclusively) on fulfil: <----------System Admin/Network Admin/Consultant/Technical Support-----------> Linux/Windows Server/Desktop for 5 years on productive environments, Migration consultant, network planification, IT solutions, Security test skills & CCNA under construction (finished all CCNA modules and currently on the countdown for the certification test date) <----------------------------------Web Technologies Specialist---------------------------------> Hosting administration, Web portals, Information Systems, CMS administration, applications for businesses, Social Media, Basic SEO, subdomains, Graphic Edits/Small Designs, website customization, bug fixes, content analysis, translations, transcriptions, data entry. <---------------Project Manager/Team Management/Business Analyst---------------> Process definition, extreme analysis, research ninja, recruiting, system requirements specification, analysis models, system diagrams, business strategy, negotiation, documentation, software planification, software development life cycle, process overview, supervision, deadlines meeting, team leadership, strong communicational skills, motivational skills, team support. Languages: - English (written->definitely great / spoken->a little rusty but fluent) - Spanish (native and with awesome education) Weekly Availability: -Strict Schedule: around 25 hours. -Flexible Schedule: up to 40 hours. (Availability may increase in response to the attractiveness of your project) I'm looking for interesting and rewarding jobs that allow me to improve my skills, learn as often as possible and earn good money to work on them while I complete the last semesters of Computer Engineering. Thanks a lot for reading til the end :)  less

    helpdesk-support web-design web-content-management computer-networking software-testing network-administration php graphics-programming windows-administration windows-xp-administration linux-system-administration java cisco-routers cisco-ios customer-service customer-support game-development translation-spanish-english transcription project-management data-analysis ubuntu network-planning network-security online-help quantitative-analysis technical-analysis data-entry 00 more less
    • $16.67 HOURLY RATE
    • 4.8
    • 1582 HOURS
    • VENEZUELA
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 10 TESTS
  • Versatile, US educated

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python … more

    I have 20 years of IT experience (mostly in the US) encompassing software configuration management (including tool administration, manual & automated builds), programming, helpdesk, and QA. My oDesk/online experience includes transcription, research, data entry, software QA, writing scripts in Python for web-scraping, writing formulas in Excel & Google spreadsheets, email support, light phpMyAdmin tasks, etc. Please checkout my oDesk profile and portfolio. I offer accuracy and versatility at an affordable rate; I believe that quality work takes time. I identify with the tortoise in Aesop's fable - The Tortoise and the Hare..  less

    sw-configuration-management software-testing software-qa-testing microsoft-excel google-spreadsheet sql technical-writing bookkeeping chicago-manual-of-style translation-filipino-english helpdesk-support windows-xp-administration customer-service email-handling call-center-management network-administration firewalls technical-support transcription scripting python internet-research english-tutoring teaching-english 00 more less
    • $12.00 HOURLY RATE
    • 4.8
    • 2208 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 4 PORTFOLIO ITEMS
    • 22 TESTS
  • Zendesk Consultant and Customer Support Team Lead

    Experienced Zendesk Consultant and Customer Support Team Lead with 6000+ oDesk hours. Interested in jobs related to Zendesk setup, customization, integration, consulting as well as reporting, MS Excel, Project management, Russian-English translation and Power Point. Key words: Zendesk Consultant, Customer Support Team Lead, Reporting, Excel, Translation, English, Russian, Project management, Power point, HTML, CSS, JavaScript.

    zendesk helpdesk-support technical-support customer-support html css microsoft-excel administrative-support atlassian-jira complaint-management project-management microsoft-powerpoint microsoft-word translation russian data-entry 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 6918 HOURS
    • CZECH REPUBLIC
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 11 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Development Team Leader/Project Manager

    I am a Development Team Leader/Project Manager with 8 years of experience. I am self motivated and a highly disciplined player with the ability to come up with out of the box solution. Strong areas: Excellent understanding of object-oriented … more

    I am a Development Team Leader/Project Manager with 8 years of experience. I am self motivated and a highly disciplined player with the ability to come up with out of the box solution. Strong areas: Excellent understanding of object-oriented concepts and design patterns Experienced with relational databases, including work with MySQL, SQL Server Deep understanding of HTML4/5, Javascript, and CSS2/3 Excellent understanding of the MVC (Model View Controller) Development/staging/production deployment cycles Agile development practices, particularly sprint planning and assessment Area of Expertise Product Management and Development Project Planning and Execution Programming Languages: PHP, Java Databases: MySQL, PostgreSQL, MongoDB, NoSQL PHP Frameworks: Symphony, Zend, Yii, Codeigniter CSS Frameworks: Bootstrap, Blueprint JavaScript Frameworks: jQuery, AngularJS Version Control Systems: Git, SVN (Subversion) My objective is to establish long-term business relationships with customers, to do projects till their successful completion.  less

    translation html5 php mysql technical-support helpdesk-support project-management 00 more less
    • $25.00 HOURLY RATE
    • 5.0
    • 1481 HOURS
    • UKRAINE
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 7 TESTS
    ASSOCIATED WITH:
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