Technical Support Freelancers

Showing 314 freelancers

Technical Support Freelancers

Showing 314 freelancers

  • MANAGER, Multi Tasker, Detail Oriented, Excellent Communication Skills

    Over the last 5 years, I have worked in the BPO industry handling multiple lines of business for both technical support and customer service . My core competencies lies in both customer and client relations and I am seeking opportunities to work with employers who are in need of a good manager and a leader.

    technical-support 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 487 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Microsoft Certified System Administrator for Windows Server 2008

    I am a highly skilled Microsoft/Citrix-certified(MCITP/MCSA/CCA) business professional with more than six years of progressive experience working in an IT Industry as an IT technical support. Passed 5 Microsoft exams from Client to Server. Passed ITIL … more

    I am a highly skilled Microsoft/Citrix-certified(MCITP/MCSA/CCA) business professional with more than six years of progressive experience working in an IT Industry as an IT technical support. Passed 5 Microsoft exams from Client to Server. Passed ITIL Foundation for IT Service Management. I am very good on developing a running system and a very good researcher. Can easily adapt to different Systems and always challenged with things that are new to me. Highly technical and have passion of sharing my knowledge to the Team. Below are Systems which I am familiar with. Operating Systems: Windows Clients(all versions), Windows Servers(2000,2003 and 2008), Mac OSX Network: Highly skilled with TCP/IP Networks. Can configure and support Cisco Switches. Very good with network troubleshooting even with 802.1x enabled. CRM: CAP, Remedy, Spiceworks, Kayako Remote Assistance: GoToAssist, Team Viewer, Microsoft Easy Assist Server Administration: Active Directory, DNS, DHCP, File/Print Server, VPN Server, Network Policy Server(NPS), WSUS, Backup and Recovery. Apart from my technical skills, I value attitude very much. To me knowledge is nothing if good attitude is not there. I can handle stress and conflicts properly. I like dealing with hard situations. I see it as another challenge and from challenge I become better. WORK EXPERIENCE: Nov 2010 to Nov 2, 2012 Operations Specialist - SSOE National Computer System – Singapore 5 Ang Mo Kio Street 62 Singapore, 569141  Leading provider of IT and Communications Engineering services in Asia Pacific. NCS provides a holistic range of IT and communications engineering solutions to support customers’ business goals throughout their technology life-cycle. NCS' large array of services include consulting, applications development, IT infrastructure and outsourcing services such as business recovery, call center services, data center management and hosting, Internet services, infrastructure services, communications and network integration, Communications Engineering and IT security services. Duties, Responsibilities and Achievements: 1. Setup school private network which includes the following tasks:  Do the planning on how to expand school’s private network.  Configure, Install and interconnect Cisco 2950 Switches from 5 Lan Rooms to Server Room  Configure and install wireless access points on different locations expanding the wi-fi connection in school.  Monitor and Troubleshoot network problems.  Document all necessary details that may be used for future reference. 2. Prepare System configuration for Windows XP Professional computers pushed via Group Policy from Windows Server 2003 Standard machine. 3. Prepare computer configurations to be used as master image according to subject coordinator's requirements. 4. Maintain and troubleshoot approximately 500 computers of different hardware and Operating Systems:  Windows XP Professional  Windows XP Tablet Edition  Windows 7 Enterprise  Mac OS version 10.6  Windows Server 2003 Standard Edition  Windows Server 2008 Standard Edition 5. Maintain and troubleshoot TCP/IP Network which compost of:  Cisco Router  Cisco switches  Windows Servers  Windows Clients  Mac OS clients  Linksys Routers  with 802.1x authentication running. 6. Maintain and troubleshoot Multi-function Printers. 7. Active directory account password reset. 8. Email account password reset. 9. Provide system, network, hardware and application support for teachers and students. 10. Email support for Lotus Notes and Outlook including email migration from Lotus Notes to Outlok 2010. EXAMINATIONS COMPLETED Microsoft Certification ID: 6972184 • Exam ID 623 – Installing, Maintaining, Supporting and Troubleshooting Applications on the Windows Vista Client – Consumer • Exam ID 620 – TS: Configuring Microsoft Windows Vista Client • Exam 70-640: TS: Windows Server 2008 Active Directory, Configuring – Feb 27, 2012. • Exam 70-642: TS: Windows Server 2008 Network Infrastructure, Configuring – July 16, 2012 • Exam 70-646: Windows Server 2008 Server Administrator – October 1, 2012 Exin Registration Number: 4622401 • EXIN EX0-117: ITILF ITIL Foundation Certificate in IT Service Management – November 12, 2012 Citrix ID: CTX540260 • 1Y0-A20: Citrix XenApp 6.5 Administration – March 25, 2013 To access my MCP Transcript please go to: https://mcp.microsoft.com/authenticate/validatemcp.aspx Transcript ID: 863739 Access Code: information88  less

    technical-support 00 more less
    • $8.89 HOURLY RATE
    • 4.6
    • 79 HOURS
    • SINGAPORE
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Multi-skilled Freelance Professional

    I am a licensed CPA but have been a Human Resource practitioner for over 12 years. Although I consider myself an HR Generalist, my expertise are in the areas of Compensation & Benefits, Training & Dev't and Recruitment. I graduated from … more

    I am a licensed CPA but have been a Human Resource practitioner for over 12 years. Although I consider myself an HR Generalist, my expertise are in the areas of Compensation & Benefits, Training & Dev't and Recruitment. I graduated from a certificate course in Adult Learning from Cambridge University. My job experiences also include external audit, systems and policies documentation, pharmaceutical sales, customer service and technical support. I am fluent in both spoken and written English and possess the attitude and drive to deliver results. I can work effectively even without supervision and equally effective as a member of a team. I have retired from active employment and would like to seek work at home opportunities that would still allow me to utilize the knowledge, competencies and skills that I have acquired over the years.  less

    technical-support 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 74 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • BMC Remedy ITSM Developer and Administrator

    Professional Summary • BMC Remedy relevant work experience of 8.3 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications. • ITIL Foundation Version3 certified from APM Group in Sep 2010. • Have got best hands-on/knowledge … more

    Professional Summary • BMC Remedy relevant work experience of 8.3 Years in Development, Integrations with other applications, configurations and Customization of ITSM suite of applications. • ITIL Foundation Version3 certified from APM Group in Sep 2010. • Have got best hands-on/knowledge in configuring foundation data, asset management, approval engine, SLM targets etc. (using data management tool, AR Import & AIE) • Good skills in administrating BMC ITSM Suite 8.1, 7.6.03, AR Server 8.1, 7..03 & MidTier 8.1, 7.6.03 on Linux and Windows servers. • Integrated in-house and Third party applications to ITSM with remedy Web Services. • Have done Installation of ITSM v8.1, v7.6.03, Midtier and required database configuration. For freshers I have conducted training sessions on BMC Remedy AR System, CMDB and ITSM suite of application. • Have got hands on business objects server and developing crystal reports and building typical SQL views/queries on remedy tables. • Exposure on Network Fault Management system. Had corporate training on Tivoli Netcool Omnibus and have good understanding on Impact and Webtop functionalities. • Involved in design, workflow and implementation of Trouble Ticketing Management by integration of Netcool and Remedy applications. • Ability to support and enhance Netcool Automations and Controls by providing valid inputs for enrichment/correlation polices. Got hands on Netcool Webtop end user administration. • Active participant in GNOC ISO 27K certification. Defined and implemented control and security mechanisms for GNOC OSS environment like Access controls, Incident, change and Asset management. • Authorized training on Citrix XenApp V6.5 and ability to support GNOC OSS Citrix platform.  less

    information-architecture technical-analysis technical-support api-development 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 24 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 1 TEST
  • Electrical engineer

    Over the last 5 years I have developed a wide range of electronic products including electrical meters, data concentrators, communication modules (isolated RS 485 and RS 232, Zigbee, PLC, MBUS and wireless MBUS). My core competency lies in design of … more

    Over the last 5 years I have developed a wide range of electronic products including electrical meters, data concentrators, communication modules (isolated RS 485 and RS 232, Zigbee, PLC, MBUS and wireless MBUS). My core competency lies in design of robust and reliable equipment. I have very strong experience in designing EMC compatible PCBs and electronic circuits. I am now seeking opportunities to build electronic modules and devices for you and your business. I have also experience with:U-Boot and Linux kernel configuration, patching and testing, building custom applications for ARM architecture, Linux drivers and device tree, C applications (client-server) programming and building custom Toolchains,...  less

    electrical-engineering electronics technical-support embedded-systems 00 more less
    • $20.00 HOURLY RATE
    • 5.0
    • 347 HOURS
    • BOSNIA AND HERZEGOVINA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Customer service representative

    I am a hardworking serious person. I have a big experience in multinational companies(Techteam,PTC,Genpact). I have worked with different systems and I am a quick learner. Language skills: Romanian, English, Spanish and Italian

    technical-support data-entry 00 more less
    • $5.56 HOURLY RATE
    • 4.4
    • 72 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • ProjectManagement/SQA Test Manager/ IT Support/Customer Service

    Objective: To provide great quality output that will meet and satisfy client's expectation. Total of 13 years work experience and expertise: - Quality Assurance and Testing (Automation and Manual) - Customer & Technical Service Support - Project Management and Project Coordination on Banking … more

    Objective: To provide great quality output that will meet and satisfy client's expectation. Total of 13 years work experience and expertise: - Quality Assurance and Testing (Automation and Manual) - Customer & Technical Service Support - Project Management and Project Coordination on Banking Industry, IT, Telecommunication and Cost Centre Environment - Regional Level 3 Support of Banking System in Asian branches  less

    technical-writing customer-service project-management technical-support 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 0 HOURS
    • SINGAPORE
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 4 TESTS
  • Zendesk Expert

    I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am … more

    I have been managing multiple Zendesk systems for almost 3 years. I have been involved in all stages of the Zendesk setup process. Process mapping, planning, implementation, testing, support and continues enhancement on the users experience in Zendesk. I am very familiar in all aspects of Zendesk, the use of business rules to achieve the desired workflow, implement automations to increase productivity for agents, customize Zendesk using its built in functions and integrations. I am abreast with the latest Zendesk features, api, and integrations which allows me to be able to always find ways of implementing desired functionalities by being able to fully understand all aspects of Zendesk of what it can and it can't do. My core competency is ingenuity and creativity in terms of finding ways to make things work out for the client, hard working and fluent in communication.  less

    data-entry technical-support project-management customer-support administrative-support 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 8094 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 7 TESTS
  • Computer Science Student

    I've been a geek all my life, and am currently studying various computer science related fields. I have knowledge with IT, and various programming languages including C++, C#, Java, Javascript, Python, and Lua. … more

    I've been a geek all my life, and am currently studying various computer science related fields. I have knowledge with IT, and various programming languages including C++, C#, Java, Javascript, Python, and Lua.  less

    java technical-support 00 more less
    • $12.22 HOURLY RATE
    • 5.0
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
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