I graduated from college with a degree in Mass Communications. I've always liked my Speech Communications class which I believe has honed me to be an expert on this field of telemarketing. For me, being able to communicate well
I graduated from college with a degree in Mass Communications. I've always liked my Speech Communications class which I believe has honed me to be an expert on this field of telemarketing. For me, being able to communicate well and be clearly understood by people plays a big role on this kind of job. I've also had knowledge in T.V./ Radio Productions which exposed me in doing documentaries and Audio/Visual Productions. I've also contributed on our college newsletter where I covered topics or news about sports.
With over 8 years of experience in the field of Telemarketing and Customer Service, I have worked with the finest BPO companies and held key roles such as Quality Assurance Specialist, Sales Verifier and Outbound Sales Representative Level 3. These enhanced my skills and expertise which helped me deliver excellent and quality service to clients that I have worked with and will be working with in the future.
I've handled numerous campaigns ranging from Telesales - Cold Calling, Warm Calling, Technical Support, Order Entry and Customer Service for UK, US, Canada and Australian Telco companies both consumer and business accounts. Apart from these, I've also had knowledge on doing surveys and APPOINTMENT SETTING for an insurance company wherein we handle Home, Health and Life Insurance account; U.S. B2B appointment setting, EMAIL MARKETING and WEB RESEARCH for a website on business growth strategies and marketing; setting appointments with Australian consumers for installing SOLAR PANELS. I also work as a VIRTUAL ASSISTANT for a U.S. Internet Marketing executive where my job is to check my client's email, update her Facebook and LinkedIn accounts, set meetings, and communicate with my client's prospects.
When it comes to character, I am a very motivated person which makes me strive hard for excellence. I have the determination and the eagerness to do what my employer wants me to accomplish. I also believe that INTEGRITY is the most vital aspect especially in a home based job where there is less supervision but still results are expected.
I'm looking forward to be of service to deliver the tasks expected and help in the success of each project I will be working on.
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