ITIL Freelancers

Showing 104 freelancers

ITIL Freelancers

Showing 104 freelancers

  • Sevice Desk Analyst

    As I have hands on experience working for few end user technical support I knew a lot of ISP issues as well as Remote Infrastructure Management and I also knew the basics about ethical hacking as well. I can consider … more

    As I have hands on experience working for few end user technical support I knew a lot of ISP issues as well as Remote Infrastructure Management and I also knew the basics about ethical hacking as well. I can consider myself as team player as well as a mentor when it comes to technical stuffs with regards to windows troubleshooting.  less

    itil 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 9 TESTS
  • Agile PMP Project Manager with 12+ years of Experience

    • A PMP Certified Project Manager, Certified Scrum Master/Product Owner and Certified Scrum Professional with 12+ years of IT product development company experience. Education: • Post Graduate Certificate in Business Management (PGCBM) from XLRI, Jamshedpur. • Executive program in International Business (EPIB … more

    • A PMP Certified Project Manager, Certified Scrum Master/Product Owner and Certified Scrum Professional with 12+ years of IT product development company experience. Education: • Post Graduate Certificate in Business Management (PGCBM) from XLRI, Jamshedpur. • Executive program in International Business (EPIB) from IIM Calcutta. • MBA in Operations Management from Sikkim Manipal University, India. • Bachelor of Electronics and Communication Engineering from University of Madras (65%) passed in 2001. Certifications: • PMP Certified from Project Management Institute(PMI) • PMI-ACP • Certified Scrum Professional from Scrum Alliance (CSP) • Certified Scrum Master from Scrum Alliance (CSM) • Certified Scrum Product Owner from Scrum Alliance (CSPO) • ITIL v3 Foundation • Six Sigma Green Belt Key Achievements: • Reviewer of the book “Human Side of Agile”, which is currently in pre-publication stage. Key Trainings Conducted: • Agile Transformation at PAREXEL, Hyderabad in February 2012 (1 day training) • Scrum Orientation at Kony Labs, Hyderabad in October 2011 (1 day training) • PMP Training at TCS, Hyderabad in March 2011 (3 days training) Strengths Highlights: • Around 3 years of onsite experience in US. • 2 years’ experience in Chrysler Logistics and Supply Chain Management in US. • EPMO and Enterprise Project Management. • Strategy Development, Scope & Change Management • Schedule and Team Management, Team building, Stake holder & Staff engagement management • Communication Management. • Quality Management (Process & Product QA, Process Improvement, Defect Management) • Risk and Issue Management • Estimation and Offshore-Onsite Model project execution • Project Execution Methodology (Agile, Scrum, PMBOK, Iterative, Waterfall, Test Driven etc.. ) • PM tools: Microsoft Project 2010 • DMAIC and Quality Management Framework (Six Sigma) • Supply chain logistics, Printing and Xerox Multifunction devices, Windows Mobile applications, General Build Support, Industrial automation • Business Analysis, Requirements gathering, making Process flow diagrams, Best Practices implementation and Business Process Reengineering • Preparation of RFP, RFI • SOA’s, SLA’s, Configuration management, change management, integration and rollback management and patch release handling. • Providing application support to Infrastructure upgrade team. • Technical Documentation • C#.NET, ASP.NET, SQL Server, Microsoft Visual Studio 2010, Windows Mobile, Web design and Interfaces to third party web services. • C,C++, Linux, RTOS, and Embedded System Design • Remarkable exposure to project management methodologies like Waterfall model, AGILE, SCRUM, Extreme Programming, PMBOK, ITIL etc.. • Understanding of client business process operations and business objectives and utilize that knowledge on engagements/analyze workflow to design solutions (As-Is and To-Be Analysis and Freezing). • Involved in the business level discussions and prepare functional specifications, Architecture requirements, Stake holder communication management, integration management, and Risk Management. • Conducting gap analysis, assess scope of studies & suggest solutions. • An ambassador of change management with the distinction of successful business process re-structuring, implementation of business solutions in organizations. Experienced interfacing with key business units in multicultural global arena. Prefer to be driven by new challenges and desire to be successful in all endeavors. Immensely enjoy and passionate in navigating all aspects of complex projects.  less

    project-management agile-software-development scrum itil 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 2 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • Labtech Certified,Kaseya,Connectwise, Autotask, MSP Consultant, NOC

    Work with MSP's to be their One Point Solution for all the Services required and to enable them provide efficient and cost effective monitoring and management Services to their clients. Knowledgeable, professional and excellent communications that should help every … more

    Work with MSP's to be their One Point Solution for all the Services required and to enable them provide efficient and cost effective monitoring and management Services to their clients. Knowledgeable, professional and excellent communications that should help every IT Service provider achieve his goals with seamless services provided by me.  less

    technical-support itil project-management 00 more less
    • $33.33 HOURLY RATE
    • 4.6
    • 1892 HOURS
    • INDIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Analytics, GRC, market research, QA

    I have been working as a managing director for 5 years in on-line web-store. Also I have experience as system administrator and content-manager of this Joomla based web site (www.polygroup.com.ua) For the last 8 month I am … more

    I have been working as a managing director for 5 years in on-line web-store. Also I have experience as system administrator and content-manager of this Joomla based web site (www.polygroup.com.ua) For the last 8 month I am working as a GRC Analyst. Have experience in: Supporting system security planning Developing and implementing security policies across multiple platforms Ensure successful implementation and maintenance of the defined standards Ensure compliance of IT security policies Work with the Information Security Manager to review and refine the information security policy, standards and procedures. Analysis and research of different data  less

    data-analysis requirements-analysis risk-management document-review document-control itil business-continuity-planning 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 22 HOURS
    • UKRAINE
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 3 TESTS
  • Solution Expert / ITSM Consultant / Project Manager

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services … more

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services and solutions as well as developing new processes through ongoing maintenance, defect resolution and enhancement solutions for multiple sites and areas of various multinational corporations. ​ Recognized for attention to detail, adherence to standards and expert technical background; proficient in piloting diverse teams across multiple organizational levels and through international boundaries to achieve and exceed client expectations. Accurately combine excellent technical and analytical abilities with awarded customer service skills. IT Service Management: ServiceNow Solution Expert / BMC Software ITSM Suite Consultant / Project Manager.  less

    itil itsm saas html mysql project-management technical-documentation technical-support helpdesk-support customer-service 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 318 HOURS
    • MOROCCO
    • LAST ACTIVE
    • 15 PORTFOLIO ITEMS
    • 7 TESTS
  • Technical Support Representative / Remote Desktop and VMware Support

    I am Matt, an experienced technical support person who have more than 9 years of I.T. experience in the field of call center and banking industry. Part of my current responsibilities in a bank institution is to provide Level … more

    I am Matt, an experienced technical support person who have more than 9 years of I.T. experience in the field of call center and banking industry. Part of my current responsibilities in a bank institution is to provide Level 3 support to VDI users in the Asia Pacific Region. we support VDI (VMWARE) , and application issues via mail, remote connection , and through phone. My expertise is on vmware/VDI and desktop support and I am also well versed in PC hardware troubleshooting, Virus removal, computer networking, internet issues, isolating computer slowness, etc. I have previous teaching experience as well and I can teach computer technical related subjects. My work experience includes 1.5 year as an I.T. instructor; 5 years as Level 2 technical support engineer ; and currently 3 years as a VDI level 3 support . You can check out my communication skills through my sample youtube videos at http://www.youtube.com/user/saolmatt/videos.  less

    vmware-administration vmware-esx technical-support chat-support helpdesk-support customer-support itil citrix-xenserver 00 more less
    • $3.89 HOURLY RATE
    • 5.0
    • 25 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 6 TESTS
  • Native French, Portuguese Translator / Technical Support Specialist

    I am a freelance French translator specialized in translating websites content, technical Whitepapers, news articles, books, academic material. I mostly translate from English->French, French->English, English->Portuguese, Portuguese->English. I am extremely thorough in my work, and I never … more

    I am a freelance French translator specialized in translating websites content, technical Whitepapers, news articles, books, academic material. I mostly translate from English->French, French->English, English->Portuguese, Portuguese->English. I am extremely thorough in my work, and I never miss a deadline. I have a degree in computer science and 10 year experience working in companies like MICROSOFT (Technical Support, Tecnhical writing) and an IBM Partner (Programming). Other areas of expertise are : - Technical Support ( 6 years experience) - T-SQL and RPG (AS400) programming (3 years experience). - ERP/CRM management systems implementation and Technical support (3 years experience) - MS SQL Database Administration  less

    linux-system-administration pentaho t-sql crystal-reports technical-support chat-support phone-support email-technical-support itil rpg-writing 00 more less
    • $44.44 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PORTUGAL
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 2 TESTS
  • ITIL Consultant

    Over 10 years of experience in Project and Process Management, across various competencies of Service Management; including - team and resourcing management, coordinating teams, vendors and 3rd party supplier to achieve targets. - Liaising with customers and clients for requirements gathering - Responding … more

    Over 10 years of experience in Project and Process Management, across various competencies of Service Management; including - team and resourcing management, coordinating teams, vendors and 3rd party supplier to achieve targets. - Liaising with customers and clients for requirements gathering - Responding to RfP (Request for Proposal) Gained expertise in seamless process transition and ITIL process implementation & improvements. Efficient management of consulting and operational projects following PRINCE2 ideologies  less

    itil project-management 00 more less
    • $27.00 HOURLY RATE
    • 5.0
    • 125 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 12 TESTS
    ASSOCIATED WITH:
  • BI | TSQL | SSRS | SSIS | SSAS | Business Objects | C# | AD

    I am a true professional having great experience in Business Intelligence area with Microsoft BI suite (SSIS,SSRS, SSAS) as well as SAP BI suite (Business Objects XI, Universe Designer). Also proficient in SQL Server 2008 R2, 2012 (check Certifications … more

    I am a true professional having great experience in Business Intelligence area with Microsoft BI suite (SSIS,SSRS, SSAS) as well as SAP BI suite (Business Objects XI, Universe Designer). Also proficient in SQL Server 2008 R2, 2012 (check Certifications page), strong T-SQL knowledge with Query Optimization. In the last 6 years I've been working in an ITIL driven environment, as Technical Support and last 2 years as BI Consultant. Other skills are C# programming, where I've built some really efficient desktop applications (please see portofolio). Specialties: Business Intelligence, Data Warehousing, SQL Server, Business Objects XI and V5, Business Intelligence Development Studio, SSRS, SSIS, SSAS, TSQL, OOP Programing (.NET with C#)  less

    data-warehousing sql microsoft-sql-server-development customer-service business-intelligence database-programming microsoft-sql-ssrs ssis etl helpdesk-support database-administration database-modeling sap-business-objects itil c# microsoft-sql-ssas 00 more less
    • $27.78 HOURLY RATE
    • 5.0
    • 333 HOURS
    • ROMANIA
    • LAST ACTIVE
    • 16 PORTFOLIO ITEMS
    • 13 TESTS
  • System administrator

    16 years of experience in IT, supporting mostly Windows infrastructure (Win 2000, 2003 and 2008) from setup a server, design a complex solution to provide day to day support and solving incidents. For the last 5 years I have been … more

    16 years of experience in IT, supporting mostly Windows infrastructure (Win 2000, 2003 and 2008) from setup a server, design a complex solution to provide day to day support and solving incidents. For the last 5 years I have been working as a 2nd or 3rd level of support for: Windows servers Active directory DHCP DNS Citrix, Xenapp, Provisioning Xendesktop Xenserver VMware servers Veritas cluster Netbackup Disaster recovery solutions Also, I have 3 years of experience in project management, providing solutions and leading the project until is implemented and supported. Certifications ITIL Xenapp 6.5 MCSA Windows 2003 MCTS Active directory Windows 2008 MCTS Network infrastructure in Windows 2008  less

    windows-administration vmware-esx clustering project-management change-management itil data-backup iis technical-support information-architecture disaster-recovery citrix-xenserver 00 more less
    • $11.11 HOURLY RATE
    • 4.6
    • 23 HOURS
    • MEXICO
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
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