IT Service Management Freelancers

Showing 13 freelancers

IT Service Management Freelancers

Showing 13 freelancers

  • Solution Expert / ITSM Consultant / Project Manager

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services … more

    Experienced, motivated and results-oriented IT Professional with more than 7 years of proven achievements in IT Performance and Management involving infrastructure management, system administration and development, multi-tiered technical support, process analysis, and project transition management. ​ Expert in providing IT services and solutions as well as developing new processes through ongoing maintenance, defect resolution and enhancement solutions for multiple sites and areas of various multinational corporations. ​ Recognized for attention to detail, adherence to standards and expert technical background; proficient in piloting diverse teams across multiple organizational levels and through international boundaries to achieve and exceed client expectations. Accurately combine excellent technical and analytical abilities with awarded customer service skills. IT Service Management: ServiceNow Solution Expert / BMC Software ITSM Suite Consultant / Project Manager.  less

    itil itsm saas html mysql project-management technical-documentation technical-support helpdesk-support customer-service 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 298 HOURS
    • MOROCCO
    • LAST ACTIVE
    • 15 PORTFOLIO ITEMS
    • 7 TESTS
  • Corporate HR Professional

    With an exposure of 10 years in multinational organizations, within diverse workforces and multiple domains at different HR roles, as an Administrator, Trainer, Recruiter, Consultant, R&D, HR Manager, and now an HR Generalist and a Strategic partner, I have … more

    With an exposure of 10 years in multinational organizations, within diverse workforces and multiple domains at different HR roles, as an Administrator, Trainer, Recruiter, Consultant, R&D, HR Manager, and now an HR Generalist and a Strategic partner, I have allowed myself to be an outcome-oriented Human Resource Developer. I am able to handle end–to-end HR matters parallel to the needs of organization development by adapting HR processes and procedures. I have a proven record in all aspects of the HR offerings including Talent & Succession Planning, Resourcing, Performance Development, Remuneration Management, Occupational Health and Safety, Employee Recognition, Retention and Appreciation, Industrial Relations, Re-designing Reporting Structure and Organizational Hierarchy and Management of Surplus Resources. I strongly believe that strong HR Strategies can improve both efficiency and productivity by creating an employee-oriented culture that emphasizes on setting goals in Learning and Growth (L&G) opportunities for developing a superior workforce. Key Achievements & Core Skills: - Trainings, Recruitment and other HR operations, cost reduction i.e., improved ROI, Tenure, Total Absence and Turnover rate. - Interviewed and selected hundreds of candidates and provided several corporate level training programs including induction and orientation sessions for new employees. - A trusted Management Adviser by providing analysis, key facts and figures from survey results and feedback, and an honorable Coach and Mentor by handling employee grievances. - Always aiming to encourage employee engagement and shape the organization's culture. - Self-motivated with a proactive management style and a Team builder with a natural ability to promote collaboration. - Highly organized to maintain confidentiality with excellent judgement capabilities. - Profound ability to communicate well at all levels of an organization.  less

    technical-documentation blog-writing itsm content-writing article-writing human-resource-management call-center-management english-tutoring 00 more less
    • $11.11 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 5 TESTS
  • Internet Security and Managed Networks Consultant

    Information Systems Security Professional awarded by National Security Agency and Cisco Certified Security Professional With more than 10 years experience in Managed Network and Security Services, I am a specialist yet enthusiastic Network and Security Consultant. My passion for network … more

    Information Systems Security Professional awarded by National Security Agency and Cisco Certified Security Professional With more than 10 years experience in Managed Network and Security Services, I am a specialist yet enthusiastic Network and Security Consultant. My passion for network security coupled with a drive to deliver quality solutions, have taken me to full-time freelancing. Therefore, I am available round the clock and as per client requirement and his time-zone. I hold various Vendor-specific certifications (listed under the section - Certifications) I have vast experience in Network Design, Implementation, Change and Fault Management  less

    network-security penetration-testing vulnerability-assessment openvpn cisco-asa cisco-routers cisco-pix check-point itsm microsoft-visio mcafee-virusscan virus-removal black-box-testing amazon-web-services 00 more less
    • $35.00 HOURLY RATE
    • 4.6
    • 129 HOURS
    • INDIA
    • LAST ACTIVE
    • 10 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • VoIP Consultant and Project Manager

    I am IT graduate and student of Masters in Project Management. Furthermore I have four years of professional experience. Initially I started my career as VoIP Technical Support Engineer, mainly worked on Open Source VoIP Solutions and AdvancedVoIP Billing and … more

    I am IT graduate and student of Masters in Project Management. Furthermore I have four years of professional experience. Initially I started my career as VoIP Technical Support Engineer, mainly worked on Open Source VoIP Solutions and AdvancedVoIP Billing and Switching Solutions. Being Technical Support Engineer, I got strong grip on Linux Administration, VoIP Protocols and troubleshooting of Technical issues. Later on I moved into the VoIP Operations and took lead of VoIP Projects and it gave me very detailed insight of VoIP Business Models , their architecture and implementation. As part time, I also worked with one of leading MNC as Senior Service Desk Engineer to get technical skills and knowledge of Windows Based Environment and IT Services Management. I am ITIL certified and led the implementation of ITIL Compliant tool (Front Range) project over there as Technical Implementation lead. As of now I am doing my Masters in Project Management and working as consultant for couple of softwares houses for VoIP and IT Services Management Projects.  less

    voip-administration project-management linux-system-administration windows-administration itsm itil 00 more less
    • $33.33 HOURLY RATE
    • 5.0
    • 0 HOURS
    • PAKISTAN
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 7 TESTS
  • MS Excel, VBA

    I have 5 years of work experience. I have developed a wide range of Excel Templates and automated them using VBA, I also have knowledge of MySQL. My core competency lies in complete end-end management reporting systems and process automation … more

    I have 5 years of work experience. I have developed a wide range of Excel Templates and automated them using VBA, I also have knowledge of MySQL. My core competency lies in complete end-end management reporting systems and process automation.I am seeking opportunities to build reporting systems from the ground up for you or your business. Also looking for opportunities in IT service Management and Project Management.  less

    vba project-management itsm strategic-planning microsoft-excel change-management requirement-management requirements-analysis supply-chain-management inventory-management 00 more less
    • $5.00 HOURLY RATE
    • 5.0
    • 13 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 2 TESTS
  • Making lives simpler

    SPChT Technologies, an IT service provider offers value to our clients in terms of cost efficiency, delivery excellence, and leadership. Who are we: SPChT Technologies is owned and managed by a small group of leaders with significant experience in handling … more

    SPChT Technologies, an IT service provider offers value to our clients in terms of cost efficiency, delivery excellence, and leadership. Who are we: SPChT Technologies is owned and managed by a small group of leaders with significant experience in handling various IT projects independently or while being with other companies. Mission: Provide affordable IT infrastructure and support services to various small and medium sized companies across the globe. Make a long lasting relationship with our clients and partners with faith and loyalty. Why should you choose us? • Money saved on various IT expenses. With SPChT you get dedicated engineers assigned to you who are well aware of your IT infrastructure, hence, you can save on various highly paid IT engineers whom you hire. • Highly efficient & reliable monitoring, maintenance system. We just not believe in fixing problems, our end goal is to resolve your problems to your satisfaction . Our amazing powerful monitoring and management tools keep you free from IT troubles and let you focus on your business.  less

    itsm google-searching microsoft-excel requirements-analysis requirement-management 00 more less
    • $27.78 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 6 TESTS
  • Mr.

    I am looking to apply my experience and sound practical knowledge of Java web development, J2ee MVC web application Development, Web & App Server Administration, consulting of ITIL, IT Service Management and HP BTO Products i.e. HP Service Manager. … more

    I am looking to apply my experience and sound practical knowledge of Java web development, J2ee MVC web application Development, Web & App Server Administration, consulting of ITIL, IT Service Management and HP BTO Products i.e. HP Service Manager.  less

    core-java apache-administration apache-struts apache-tomcat jboss jsp itil itsm hp-quality-center 00 more less
    • $6.67 HOURLY RATE
    • 5.0
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 2 TESTS
    ASSOCIATED WITH:
  • Strategy and IT Transformation Analyst

    Providing consultation on reginal business transformation to streamline marketing sales and service processes including IT Taxonomy. Implementing Agile processes on a global software development project involving establishing processes and supporting tools.

    business-analysis business-process-modelling business-process-reengineering agile-software-development itsm requirements-analysis technical-analysis 00 more less
    • $13.33 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 0 TESTS
  • Technical Support, IT Helpdesk, Customer Service & Medical Billing

    I have a vast experience in providing technical support for Windows 98/XP/Vista/7 and windows 8. Troubleshooting, performance optimization, security, Virus issues etc. Im currently working as an IT Helpdesk Tier 2 support and I have vast knowledge … more

    I have a vast experience in providing technical support for Windows 98/XP/Vista/7 and windows 8. Troubleshooting, performance optimization, security, Virus issues etc. Im currently working as an IT Helpdesk Tier 2 support and I have vast knowledge on ITSM, Service Resolution Management, Incident Management. I have also worked with an Medical Billing Office and has a very good knowledge on Medical Billing and AR. Im very good in customer handling skills, Technical Troubleshooting Skills which you can rely on. My Expert Service : with the skills that i have acquired all these years with the trainings and experience, i can resolve any issues with your windows operating systems right from windows 98 to windows 8, MS office applications, Virus issues etc... I can provide assistance through remote support where you can sit back and relax, Will also educate you in regards to the issue, so that you can fix it yourself next time if you get to face the same issue... Experience & Qualifications: Can work with any IT Service Desk 6 plus years of computer troubleshooting experience that you can rely on! Fast resolution assured. Troubleshooting hardware and software issues. Expert in resolving any issues related to Windows from 98 to Windows 8, Can assist with the Hardware troubleshooting and guidance for hardware upgrades as well. Trainings Completed: ITIL V3 Foundation 2011 Certified VMware Vsphere : Install, Manage & Configure (Mandatory 5 days classroom Training done) US Healthcare Basics Training Done (Gold Certificate Holder)  less

    technical-writing itsm customer-service itil customer-support helpdesk-support adobe-photoshop corel-draw accounts-receivable-management medical-billing-coding telemarketing technical-support 00 more less
    • $8.89 HOURLY RATE
    • NO FEEDBACK GIVEN
    • 0 HOURS
    • INDIA
    • LAST ACTIVE
    • 0 PORTFOLIO ITEMS
    • 6 TESTS
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