Zendesk Developers & Programmers

Showing 58 freelancers

Zendesk Developers & Programmers

Showing 58 freelancers

  • Customer Service, Virtual Assistant, eCommerce (Top 10% of Odesk)

    3 years of experience in international BPO's for Financial and E-commerce process. (2007 - 2010) 3 years of experience as Freelancer being back office E-commerce manager (2010 - Present) 2 years of experience operating remote technical support in US, Canada & UK … more

    3 years of experience in international BPO's for Financial and E-commerce process. (2007 - 2010) 3 years of experience as Freelancer being back office E-commerce manager (2010 - Present) 2 years of experience operating remote technical support in US, Canada & UK for PC's (2011 - Present)  less

    virtual-assistant email-handling phone-support live-chat-operator order-processing customer-service zendesk bigcommerce magento social-media-marketing 00 more less
    • $5.56 HOURLY RATE
    • 5.0
    • 3473 HOURS
    • INDIA
    • LAST ACTIVE
    • 2 PORTFOLIO ITEMS
    • 2 TESTS
  • Expert Customer Service Representative and PA

    I am native English ( UK ) with excellent skills in all aspects of customer service including phone, email, live chat support and ticketing software such as Zendesk. I am a dedicated, dependable and tenacious individual with a high level of language … more

    I am native English ( UK ) with excellent skills in all aspects of customer service including phone, email, live chat support and ticketing software such as Zendesk. I am a dedicated, dependable and tenacious individual with a high level of language and grammar. I always ensure that I have gone the extra mile to guarantee total customer satisfaction. I also have the ability to write unique and first class articles along with experience in research, appointment setting, PA duties, data entry and marketing. If you need someone to be your right hand, then look no further!  less

    customer-service customer-support article-writing telephone-skills zendesk email-technical-support email-handling transcription internet-research research-papers data-entry microsoft-word microsoft-excel market-research crm content-writing blog-writing 00 more less
    • $22.22 HOURLY RATE
    • 5.0
    • 1546 HOURS
    • UNITED KINGDOM
    • LAST ACTIVE
    • 6 PORTFOLIO ITEMS
    • 13 TESTS
  • MCP | MCTS | Help Desk Support | Microsoft L2 Support | Malware Expert

    For the past 5 years, I've been working as a Technical Support Representative and Help Desk technician. I've handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety … more

    For the past 5 years, I've been working as a Technical Support Representative and Help Desk technician. I've handled email, chat and phone support, both inbound and outbound. I was a level 2 technician with Microsoft PC Safety which specializes in removing viruses, Windows Update issues, Antivirus programs, Firewall issues and other security related issues with the operating system. I also worked with Netgear as a Level 1 tech support which specializes in setting up routers, gateway modems, switches, repeaters, access points and other Netgear device that is for home use. My core competency is with Active Directory, Microsoft Operating Systems and Networking devices.  less

    helpdesk-support virus-removal remoting operating-systems-development microsoft-word microsoft-excel hardware-troubleshooting email-technical-support zendesk computer-repair chat-support technical-support 00 more less
    • $11.11 HOURLY RATE
    • 4.9
    • 6151 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 13 TESTS
    GROUPS:
    ASSOCIATED WITH:
  • Zendesk Expert, Tech Support, Software and QA Tester

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and … more

    Working with large US-based companies as Technical Support for the past 5 years, I developed a customer-oriented skills that helps businesses provide a better customer experience. I have been involved in Zendesk setup and customization, integration and building documentation and knowledge-based articles. I also worked as a software tester and wesite QA. I have been working with various project management and development tools such as Attlassian-Jira, Basecamp, Zoho Projects, Asana and various Software Testing tools. Using these SaaS tools, I was able to work independently and increase my productivity. I am detailed oriented and able to create video tutorials, screencasts and process documentation. SKILLS 1. Product Documentation a. Knowledge-based articles b. Technical writing c. How-to Articles d. Screencasts and video tutorial e. Screenshot images f. Confluence documentation g. Zendesk Help Center forum and knowledge-base f. Screensteps, ClarifyIt, Evernote 2. Zendesk Administration a. Branding and customization b. Ticket workflows and management c. Zendesk Apps and Integration d. Forum and article management e. Macros | Triggers | Automation f. Email template 3. Design and Multimedia a. Intermediate graphics design using Photoshop CS6 b. Presentation and Animated videos using Powtoon and Prezi c. Expert in Screencast using Camtasia Studio d. Promo video | Audio Narration | Scrip writing | Background music e. Email template | Responsive using HTML and CSS f. Website templates editing using CSS 4. Software testing and Web QA a. Bugtracking using Attlassian-Jira and Mantis b. Virtual machine using VMWare and Virtualbox c. Perform and create test cases d. Cross-browser | Functional | Blackbox | Integration |Compatibility | Installation | Manual testing c. Operating system support | Windows, OSX, Linux and mobile OSes. 5. E-commerce and Marketing a. Social media marketing b. Basic SEO c. Email marketing using iContact, Mailchimp d. Familiar in using e-commerce platform such as Shopify, InfusionSoft, Neto 6. Customer Service and Tech Support a. 5 years of experience supporting large US cable companies. b. Good communication Skills c. Handles phone, chat, email support d. Very technical and deliver a message that is easy to understand by the customers. 7. Project Management a. Familiar with Basecamp | Confluence | Asana | Zoho b. Able to work easily with a team of different roles c. Experienced in managing e-commerce, email marketing, graphics design d. very pro-active in providing feedback and suggestions to promote better business operation  less

    blog-writing zendesk helpdesk-support css html wordpress customer-support chat-support email-technical-support basecamp atlassian-jira camtasia virtualization functional-testing manual-testing virtual-assistant 00 more less
    • $10.00 HOURLY RATE
    • 5.0
    • 1583 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 18 PORTFOLIO ITEMS
    • 8 TESTS
    ASSOCIATED WITH:
  • Expert in Chat/ Email/ Windows Phone Developer/ Mathematics/ XAML/ C#

    I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and … more

    I love to write mails. Here in India, I prefer to send mail to the customer services in case I have any sort of issues with them. So you can say that I have solid feeling of a customer and a customer support agent. Because I have professionally answered back to the mails of www.sears.com (US & Canada) and www.expedia.com (EMEA Region) as well. My Email replies per hour is 15. Plus, I have also worked as Sears Home Shopper for the customers of www.sears.com (US & Canada). I have used live person. I have throughout maintained my C-SAT score above 90%, AHT below 8 minutes and quality score of 9 on 10. I can really wrap up any sort of job that requires chat/ email support, typing or web research and transcription. I have now good working knowledge on Visual studio 2010 and 2012 and I am learning on web designing and app development for windows 8 pcs and windows 8 mobiles. I am a registered developer with Microsoft for Windows Phone and Windows Store apps. I will keep updating my oDesk's "Project Portfolio" profile category.  less

    chat-support windows-phone c# microsoft-visual-studio translation-english-hindi customer-support teaching-mathematics zendesk email-technical-support windows-8-administration administrative-support virtual-assistant 00 more less
    • $5.56 HOURLY RATE
    • 4.9
    • 1477 HOURS
    • INDIA
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 13 TESTS
    ASSOCIATED WITH:
  • Expert Customer Service Representative | Zendesk | Live Chat | Email

    I am a Professional Agent who has an advanced knowledge with Zendesk, ZaZaChat, Zopim, Click-or-Chat & LivePerson Chat Platform for 5 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing … more

    I am a Professional Agent who has an advanced knowledge with Zendesk, ZaZaChat, Zopim, Click-or-Chat & LivePerson Chat Platform for 5 years. Answered Sales, Billing, Email, Technical Inquiries and Remote Desktop computers if necessary. Until this time, I am still providing good customer service and improving more the effective skills on how to deal with customers online, especially when giving satisfaction. My target is always to provide extreme quality and great assistance with them.  less

    chat-support customer-support customer-service blog-commenting internet-research email-handling technical-support email-technical-support technical-analysis live-chat-operator liveperson zendesk remoting 00 more less
    • $8.89 HOURLY RATE
    • 5.0
    • 2180 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 7 PORTFOLIO ITEMS
    • 5 TESTS
    ASSOCIATED WITH:
  • Ultimate "Go-To" - CSR/VA/Recruiter/Proj&Team Manager/Data Analyst

    Having spent the last 7 years working in Customer Service industry, I have had such opportunity to hone my skills in the areas in which I am at my best and improve in areas which needs more work. My core … more

    Having spent the last 7 years working in Customer Service industry, I have had such opportunity to hone my skills in the areas in which I am at my best and improve in areas which needs more work. My core competency lies in providing reliable service with high integrity, honesty and justice. I simply uphold that being good at what u do and loving what you do works hand in hand to produce a very satisfying result. My main objective is to be able to find a job where I can utilize my skills and maximize my potential in the fields of Customer Support, Project Management, Underwriting, Finance, Administrative Support, and Business Services such as Recruitment. I have been working from home since 2009 and overtime, I have developed into a reliable staff. Client satisfaction and career growth is what motivates me to always be at my best in anything I do. What I can offer: Technical support from VOIP to VPN setup/connections Customer support with fluency in platforms such as Zendesk, Velaro chat client, Salesforce, Limelight CRM, Outlook and the rest of the Microsoft office system. (all channels: emails, live chat, phone) Virtual Assistance/Personal Assistance Recruitment Assistance Data Entry/Document Processing Order Processing Phone-based support Blog and Social Media Management Work Capability: Desktop running in Quad-core processor with 4 GB RAM and Windows 8 Laptop running in Core i3 3rd Gen with 4GB, Windows 8 and Office 2013 suite High-grade headset(logitech) DSL internet of upto 3Mbps (speedtest result: http://www.speedtest.net/result/--.png) 2 Back-Up Plug-IT broadband Interenet: a) 3G/HSDPA with speed of up to 7Mbps b) LTE with speed up to 42Mbps Dedicated Home Office Space with standby generator in case of power-outage. My rate varies depending on the job and always open to negotiate. My work hours are flexible to meet your needs and would love to discuss should my professional profile fits what you're looking for.  less

    customer-service technical-support market-research internet-research customer-support project-management magento salesforce-app-development call-handling live-chat-software email-technical-support underwriting email-marketing microsoft-outlook-development microsoft-excel microsoft-word zendesk call-center-management recruiting 00 more less
    • $5.56 HOURLY RATE
    • 4.6
    • 7945 HOURS
    • PHILIPPINES
    • LAST ACTIVE
    • 3 PORTFOLIO ITEMS
    • 11 TESTS
    ASSOCIATED WITH:
  • Usability Testing/QA expert; Desktop/Web/Android/iOS Tester

    Quality testing and quality delivery is my specialty. * More than 20 jobs on ODesk with 5* ratings and 1000+ hours of work experience * 9+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance … more

    Quality testing and quality delivery is my specialty. * More than 20 jobs on ODesk with 5* ratings and 1000+ hours of work experience * 9+ years of total testing experience with various type of Testing & QA handled like Functional, UI, performance, Regression testing. * Expert in cross browser and UX testing * Experience includes Test case designing and execution, Defect management. * Experience in bug tracking tools like Mantis, Redmine, Bugzilla, Zendesk, Product Studio. * Project management tools used: Basecamp, Asana, Pivotal Tracker. * Handled Client server application testing for Project Server 2010 with Microsoft as client. * Excellent documentation skills. * Tested a variety of applications on iOS6, Android. Testing Handled: ----------------------- Localization Games Testing Application Compatibility Tests Client-Server application Testing Cross Browser Compatibility Functionality Website Usability Regression Testing Exploratory I believe in transparent communication with my client and peers. I have an eye for detail and work with complete interest and concentration. Also, an article writer with interest in Testing related stuff, freelancing articles, other IT related stuff, work management tips and many more.  less

    usability-testing manual-testing black-box-testing functional-testing software-testing regression-testing game-testing web-testing software-qa-testing localization article-writing blog-writing blog-commenting redmine mantis microsoft-project internet-research test-case-design zendesk basecamp 00 more less
    • $8.00 HOURLY RATE
    • 4.9
    • 1384 HOURS
    • INDIA
    • LAST ACTIVE
    • 8 PORTFOLIO ITEMS
    • 6 TESTS
    ASSOCIATED WITH:
  • Database & Sys Admin, ICT Project Manager, Technical Writer

    Dickson Kimani is an accomplished, multi-faceted ICT professional. First off, he is a project manager who has overseen several software development initiatives, both for new applications as well as enhancements to existing systems. He is an ardent proponent of the … more

    Dickson Kimani is an accomplished, multi-faceted ICT professional. First off, he is a project manager who has overseen several software development initiatives, both for new applications as well as enhancements to existing systems. He is an ardent proponent of the Agile methodology, specifically Scrum. He has managed teams ranging in size from 2 to 15 people. He has also been a Systems and Database administrator since 2003, and a senior systems admin since 2009. Experienced in Oracle 10g/ 11g and SQL Server 2005/ 2008/ 2012 database administration, Windows Server and Linux server admin, email administration on Exchange 2007/ 2010, and SAN administration on NetApp. He has managed a team of 7 providing mission-critical IT services to a busy financial-services organization. This includes Oracle & SQL Server database administration, Windows & Linux server admin, and LAN & WAN setp and maintenance. And he has set up a Disaster Recovery plan for the same organization. He is certified as both an Oracle and Microsoft DBA, in addition to ITIL certificaion for ICT service and project management. Finally, he is an excellent technical writer. He has authored several articles and whitepapers on ICT, especially in the areas of database & systems administration and cloud computing. He also uses his tech-writing and communication skills to better communicate with his clients as a project manager and systems administrator.  less

    database-administration database-management oracle-database project-management sql business-analysis technical-writing agile-software-development windows-administration microsoft-excel proofreading erp amazon-web-services stakeholder-management supervisory-skills scrum atlassian-jira atlassian-confluence zendesk t-sql technical-analysis tortoise-svn git database-design oracle-performance-tuning performance-tuning amazon-ec2 testcomplete microsoft-sql-server-administration 00 more less
    • $25.00 HOURLY RATE
    • 5.0
    • 1295 HOURS
    • KENYA
    • LAST ACTIVE
    • 5 PORTFOLIO ITEMS
    • 9 TESTS
  • Executive Assistant, Customer Service, Zendesk, Salesforce, Data Entry

    Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Responsibilities include but not limited to:  Answer calls and … more

    Bringing 6+ years of Office Administration, Business, Medical and Sales experience as follows: •General administrative and clerical support •Customer service/Client relation •HR management •Telephone reception •Computerized processes •Accounting •Data Entry Responsibilities include but not limited to:  Answer calls and respond to moderately complex inquiries from employees, management, or external sources  Receive, sort, distribute, open and screen incoming email and mail  Access documentation and maintain data by using business enterprise systems  Enter and manipulate data on database, spreadsheet, or file management programs, analyse data  Monitor the marketing and sales department Draft and type non-routine memos, letters, documents and various reports  Computer literate, adaptable, organized, team player, punctuality, ability to work hard, excellent verbal and written communication Skills: Proficiency in Ms Windows; MsOffice; Acrobat Reader; AutoCAD, Zendesk, SalesForce, GoogleDocs, Dropbox, ConstantContact, Wordpress Languages: English (Fluent), Polish (Fluent), German (Advanced) Additional references: http://www.ifreelance.com/provider/reviews.aspx?providerid=129075  less

    data-entry administrative-support recruiting database-administration phone-support clerical-skills order-processing order-entry customer-service helpdesk-support customer-support technical-support email-handling email-technical-support transcription data-analysis autodesk adobe-acrobat wordpress google-docs zendesk salesforce-app-development volusion magento skype german polish human-resource-management translation-polish-english translation-english-polish email-marketing 00 more less
    • $13.33 HOURLY RATE
    • 5.0
    • 1019 HOURS
    • UNITED STATES
    • LAST ACTIVE
    • 1 PORTFOLIO ITEM
    • 20 TESTS
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