Joanna Marie Robles

Joanna Marie Robles

Client Relations Manager

Mandaluyong, Philippines

$16.67/hr

(4.99)

What's the difference
Overview

Responsible for managing Team Leaders in a home based call center with a total number of 30 employees.

The task includes managing client campaigns including full campaign set up (pulling leads, preparing all systems to be used, selecting and training primary and back up callers) and relationship building (setting up weekly client meetings to review all aspects of the account.

On the management side, the job also entitles overseeing accounts managed by Team Leaders to ensure 120% of goals are…

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Work History & Feedback

Appointment Setter

435 hrs @ $8.89/hr
Earned $3,964
“very very nice person, extremely hard worker. thanks!”

5.00

Appointment Setter B2B (OTE 4,200PHP/Week)

4 hrs @ $3.34/hr
Earned $14
“I will happily re-hire once you have time for this project.”

4.00

Telemarketing for North America

122 hrs @ $16.67/hr
Earned $2,098
“Joanna is a very experienced sales manager: she knows how to reach the POC, to create enough confidence to talk about $ quickly, and finally to qualify leads into serious prospects. She was also able to create a whole sales methodology for us leading to a training document being used by everyone within the company now. Joanna is a star. Don’t search any further.”

5.00

Appointment Setting

37 hrs @ $6.67/hr
Earned $245
“Joanna was great, she studied and made sure she was on top of all rebuttals. She took the job seriously and made sure she was well prepared daily. She took extremely good notes on all leads and prospects, while handling tasks on the fly extremely well. When the next project comes along I will be calling on Joanna for help.”

4.70

Seasoned Telemarketer

79 hrs @ $8.89/hr
Earned $701
No feedback given

Tests Taken
Name Percentile Score

Call Center Skills Test

97

English Spelling Test (U.S. Version)

63

English Vocabulary Test (U.S. Version)

98

Telephone Etiquette Certification

73

U.S. English Basic Skills Test

86

oDesk Readiness Test for Independent Contractors and Staffing Managers

66