Walter C.

Walter C.

Customer Support/Workforce Analyst/oDesk Project Recruiter-Team Builde

Imus, Cavite, Philippines

$6.76/hr

(4.61)

What's the difference
Overview

I have developed a very wide range of customer service skills in the call center industry both for inbound(banking,financial and healthcare accounts), and outbound(sales, collections) programs. I am also an experienced Workforce Analyst for the past one year and a half doing real-time monitoring, generating reports, and solving incidents through a ticket system for Access World wide/E*Trade Financial and Teletech. I have also done legal transcription/abstraction for quite sometime prior to my ca…

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Work History & Feedback

Forex Articles

106 hrs @ $6.67/hr
Earned $704
“Walter was a friendly contributor to our project, trying to deliver the best for our requirements.”

4.00

Customer Support Team Manager

Fixed Price $60
“Thank you!!”

5.00

Project Recruiter / Team Builder

23 hrs @ $5.56/hr
Earned $129
“Thank you for your time Walter. We will contact you again once we have new projects to work on.”

5.00

Social Network & Marketing

10 hrs @ $3.89/hr
Earned $39
“A great provider! Simply one of the best. Would likely hire him again once my payment method is fixed.”

5.00

Ad Poster & Lead Generator

28 hrs @ $5.56/hr
Earned $158
“Walter did a great job. We have just decided to cancel this task for now. Thanks, Walter”

5.00

Contract Renewal Manager

Fixed Price $44
No feedback given

5.00

Tests Taken
Name Percentile Score

Accounting Principles Test

77

Accounting Skills Test (Assets and Revenue)

74

Call Center Skills Test

99

Creative Writing Test - Fiction (U.S. Version)

82

Customer Service Test

98

Day Trading Test

55

Email Etiquette Certification

91

English Spelling Test (U.S. Version)

96

English Vocabulary Test (U.S. Version)

66

Help Desk Certification

73

MS Word 2007 Test

64

Online Article Writing and Blogging Test (U.S. Version)

60

Organizational Behavior Test

86

Outbound Sales Skills Test

72

Six Sigma Black Belt Certification

72

Software Testing Test

62

Telephone Etiquette Certification

92

Telephone Etiquette Certification

92

U.S. English Basic Skills Test

81

U.S. Word Usage Test

65

UK English Basic Skills Test

70

oDesk Readiness Test for Independent Contractors and Staffing Managers

66