Jon W.

Jon W.

Tier 1 Technical Support Specialist/Help Desk

Sedalia, United States

$20.00/hr

(0.00)

What's the difference
Overview

I have over 15 years training, experience, and a proven ability as a Tier 1-2 Technical Support Specialist and Help Desk Technician. This allows me to exceed your expectations when it comes to outstanding support and customer service.
I’m ready to diagnose and repair Windows XP-Windows 7. My experience ranges from replying to customer email to hands-on computer repair. There is no computer issue that can’t be resolved. Where I stand apart from the others is my ability to do so in a professional …

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Work History & Feedback

Technical Support Specialist

2,225 hrs @ $17.22/hr
Earned $38,188
No feedback given

Technical Support Specialist

1,045 hrs @ $15.00/hr
Earned $15,673
No feedback given

Technical Support Specialist

455 hrs @ $14.44/hr
Earned $6,575
No feedback given

Customer Service & Support Role

47 hrs @ $11.11/hr
Earned $526
No feedback given

Tests Taken
Name Percentile Score

Antispam and Antivirus Test

48

Customer Service Test

98

Email Etiquette Certification

77

Help Desk Certification

25

Management Skills Test

50

Telephone Etiquette Certification

61

Windows Vista Administration Test

73

Windows XP Test

78

oDesk Readiness Test for Independent Contractors and Staffing Managers

66