Paulo J Solana

Paulo J Solana

Customer Support- Email/Chat

Davao, Philippines

$5.56/hr

(3.77)

What's the difference
Overview

I have more than five years experience in the call center industry in the Philippines. Before this I have experience as a customer support representative and also as a technical support representative. I have worked for SBC Yahoo, American Express, Dell, Earthlink and Western Union. I have more than three years experience working with oDesk buyers. I have worked for oDesk.com itself, Guitarcontrol.com and Citymax.com. I am familiar with the scope of work that is required for both customer and te…

more

Work History & Feedback

Technical Support Rep with basic HTML knowledge

4,822 hrs @ $5.56/hr
Earned $26,447
“Paulo is a smart, enthusiastic team member. We appreciated that he made some great improvements while he was with us. We wish him all the best in the future.”

3.45

Customer Service Ticket Sorter and Friendly Responder

2,833 hrs @ $4.44/hr
Earned $9,970
“Paulo did a great job for us. He has excellentskills and communication abilities, andexcellent English.Also he is an excellent value.I would recommend him to any one lookingfor a reliable customer service agent.”

5.00

Customer Service Agent With Experience In Online Marketing (To hire Full Time ASAP)

171 hrs @ $2.27/hr
Earned $389
“I would say, just about average.”

4.25

Re-write 5 pre-written articles @ $1.40 ea.

Fixed Price $8
“Thanks”

5.00

Tier 1 Support Technician

3 hrs @ $5.56/hr
Earned $18
“Paulo, Is a good service tech, I was really looking for someone who can work weekends”

5.00

Copy and Paste Articles into Article Directories

4 hrs @ $2.78/hr
Earned $27
“He's competent, fast, and reliable. Great worker!”

5.00

Tests Taken
Name Percentile Score

Call Center Skills Test

44

Customer Service Test

95

Email Etiquette Certification

68

English Vocabulary Test (U.S. Version)

91

Office Skills Test

50

U.S. English Basic Skills Test

94

U.S. English Chicago Style Editing Skills Test (For Writing Professionals)

53