Sajid Abbas M.
Islamabad, Pakistan
100%
Job Success
Top Rated
Genesys Cloud CX | Expert | Consultant | Trainer
$45.00/hr
➾ 15+ Genesys Engage & 5 Genesys Cloud successful project deliveries in UAE to customers like Fly Dubai, Dubai Properties, IKEA Qatar, Jaguar Land Rover, RAK Bank, Emirates Post, Orient Insurance, Emirates etc.
• Genesys Cloud end-to-end Implementation, Customization & Migration
• Voice, Email, Chat, Messaging, Whatsapp, Conversational AI Bots
• IVR, CRM Integration, Queues Scripts, WFM and ACD Routing
• Architect with API Integration
• Genesys Cloud end user Training
Work history
Updated Offer
5.00
Dec 3, 2023
-
Feb 18, 2024
"Extremely Diligent, well educated and solution oriented expert. if there was a sixth star, I will give it to him. he is the best. he is very patient and motivated…
Private earnings
Genesys Cloud Trainer
5.00
Oct 5, 2023
-
Nov 5, 2023
"Sajid did a great job training our agents, supervisors and Managers on the GENESYS Cloud platform to be able to effectively handle all types of interactions, e.g., voice, email, chat…
Private earnings
Genesys Cloud Configuration
5.00
Oct 5, 2023
-
Nov 5, 2023
"Sajid did a great job configuring Schedule based IVR, skill routing, queues setup, and the custom dashboards for us. His professional insight on agent desktops, CRM integration, and Outbound campaigns…
Private earnings
Application to make phone calls and play .wave files
5.00
Feb 19, 2012
-
Apr 25, 2012
"Great work! Very responsive, cooperative and skillful. Project well done! Great to work with."
Private earnings
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Skills
- Project Management
- Technical Project Management
- Cloud Implementation
- Cloud Migration
- Customer Experience Management Software
- Customer Experience
- Software Architecture & Design
- Software Architecture