Ronald D.

Ronald D.

Technical Support/Customer Support Specialist

Pampanga, Philippines

$3.33/hr

(3.85)

What's the difference
Overview

Extremely reliable, hardworking and dependable Technical Support/Customer Service Specialist with demonstrated expertise in providing support services via email, chat and telephone. Multifaceted professional with advanced hardware and software troubleshooting skills seeking to utilize valuable skill sets in providing top of the line service under any challenging situation. Highly experienced specialist built solid background in system diagnosis process, using proprietary troubleshooting techniqu…

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Work History & Feedback

Customer Support Representative - Computer Software Company

2,868 hrs @ $5.56/hr
Earned $16,009
No feedback given

3.85

Customer Support Representative - Computer Software Company

1,048 hrs @ $4.44/hr
Earned $4,506
No feedback given

3.85

Technical Support Representative

0 hrs @ $5.56/hr
Earned $6
No feedback given

Tests Taken
Name Percentile Score

Call Center Skills Test

82

Customer Service Test

95

Email Etiquette Certification

77

English Vocabulary Test (U.S. Version)

95

MS Word 2003 Test

88

U.S. English Basic Skills Test

86

Windows XP Test

98

oDesk Readiness Test for Independent Contractors and Company Managers

70