Laizel Arellano

Laizel Arellano

Customer Service Professional, Virtual Assistant, Data Entry

Davao City, Philippines

$2.78/hr

(3.77)

What's the difference
Overview

I have worked for a Top Call Center in over 4 years where I handled different types of customers located globally. I have gained expertise in dealing with difficult customers and escalated situations through continued trainings and skills development. My orientation is to always provide exceptional contributions to customer service for all customers may it be simple inquiries or technical issues.

Because I am a self starter and always eager to learn new things, I've worked my way up from be…

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Work History & Feedback

Email, support tickets, data processing

143 hrs @ $2.78/hr
Earned $398
“Laizel's work has been of the highest quality. She is a quick learner and offers useful suggestions and input. Her communications skills are first rate, including English spelling and grammar. Her spoken English is easy to understand, with only a very slight accent. I will not hesistate to use her again in the future and give her my highest recommendation.”

5.00

Data Entry

71 hrs @ $2.78/hr
Earned $198
No feedback given

5.00

PAYMENT VERIFICATION REP

376 hrs @ $2.22/hr
Earned $878
No feedback given

3.10

Tests Taken
Name Percentile Score

Call Center Skills Test

75

Customer Service Test

70

Email Etiquette Certification

59

MS Excel 2007 Test

65

Office Skills Test

86

Telephone Etiquette Certification

51

U.S. English Basic Skills Test

76

oDesk Readiness Test for Independent Contractors and Staffing Managers

66