Kathi r. P.

Customer Technical Support Specialist

Oakland, United States

$11.11/hr

(4.91)

What's the difference
Overview

I'm a tech savvy Help Dest Specialist with stellar customer service skills that will make each and every end-user feel like they are the most important customer in the world. I have wide range of experience with web-based problem tracking applications, Windows operating systems, Microsoft networking, remote desktop administration, resolving email and web browser issues. I'm also familiar with supporting customers via instant messaging, email and phone.

My greatest asset lies in taking ownership…

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Work History & Feedback

Technical Support Specialist

651 hrs @ $16.67/hr
Earned $10,855
“Kathi did a great job helping us during an extremely busy and stressful time. Her efforts were much appreciated.”

4.85

Contractors Familiar With Addresses in the United States (Western US)

Fixed Price
“Thanks for your help on this project!”

5.00

Restoring from IOMEGA Hard Drive

1 hrs @ $5.00/hr
Earned $5
No feedback given

Tests Taken
Name Percentile Score

Customer Service Test

89

Email Etiquette Certification

84

English Vocabulary Test (U.S. Version)

54

Help Desk Certification

92

Office Skills Test

98

Windows XP Test

78

oDesk Readiness Test for Independent Contractors and Staffing Managers

66