Melanie A.

Melanie A.

Team Lead, Customer Service, Email Handling, Chat Support.

Las Pinas, Philippines

$1.67/hr

(0.00)

What's the difference
Overview

Over the last 3 years of working as a team lead outsource in a call center in the Philippines, I was able to manage different teams for both customer service and technical support level. I was able to create reports using Microsoft office, Excel and PowerPoint presentations. I am also knowledgeable in using Outlook when sending emails. I was also certified to train new hires for a Telco account. My competency lies with the numbers I was able to drive for the metrics that were given by our clie…

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Tests Taken
Name Percentile Score

Call Center Skills Test

82

Email Etiquette Certification

59

English Spelling Test (U.S. Version)

96

English To Tagalog (Filipino) Translation Skills Test

73

English Vocabulary Test (U.S. Version)

54

Office Skills Test

98

Telephone Etiquette Certification

97

U.S. English Basic Skills Test

81

oDesk Readiness Test for Independent Contractors and Staffing Managers

66