Svetlana K.

Svetlana K.

Lead Generation/Sales Representative/Technical Support/Cust Service

Binan, Philippines

$4.44/hr

(3.91)

What's the difference
Overview

Im working as a Customer Service/Technical Support representative since 2007. My job's main role is to be the first Point of Contact (POC) of the customer, ensuring all their inquiries are being resolved and their needs are met. Last 2009 I was hired as a Business Sales Consultant, the main role is to provide satisfactory level of customer service transitioning to sales opportunities.

I am knowledgeable in troubleshooting software and hardware PC problems (Windows OS) and has a strong backgrou…

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Work History & Feedback

Telesales/Telemarketing

14 hrs @ $1.39/hr
Earned $19
“could not do the job she said she could do”

1.60

Expert Customer Manager

Fixed Price $40
No feedback given

5.00

Tests Taken
Name Percentile Score

Call Center Skills Test

88

Customer Service Test

61

Email Etiquette Certification

59

Telephone Etiquette Certification

41

U.S. English Basic Skills Test

32

Windows XP Test

62

oDesk Readiness Test for Independent Contractors and Staffing Managers

66